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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325671 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LAKELAND REGIONAL MEDICAL — 1324 LAKELAND HILLS BLVD TEST, LAKELAND FL, 33805

Dec 12, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 2 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 16, 2026
10 business days (counted)
Running total: 12 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 2
Jan 30 → Jan 30 Assigned ▶ Running 0 2
Jan 30 → Feb 16 Scheduled ▶ Running 10 12
Dispatch 2.0d
Holding 30.9d (excluded)
Coordinators 11.9d
Billing 13.3d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
30.9 days
Coordinators
11.9 days
Over SLA
Billing
13.3 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 16, 2026 (15 days late)
📅
43.0 days Total Age
⏱️
30.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
22.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Release"
⏱️
Total Delay 22.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Konstantin Barskiy to close with Location Unknown form

01/29/2026 MHamersley - per email communications with POC, Doug & Fady, attaching Location Unknown forms to work orders ... 01/07/2026 Cever called called 863-687-1100 x2804, phone just rings, no answer; unable to lvm will send email to wayne.buning@mylrh.org ... 01/07/2026 Cever called 8636871100 ext 5881 unable to reach anyone phone just rings unable to lvm will try another number ... 12/31/2025 MHamersley - called 863-687-1100 x2804, phone just rings, no answer; called main number, xfer to Bio Med, goes to VM not able to leave msg; sent f/u email: wayne.buning@mylrh.org ... 12/22/2025 Cever sent email to wayne.buning@mylrh.org trying to confirm inventory.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325671
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 29, 2:53 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 45d 2h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 30, 3:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
📅
▶
2 Dispatch Scheduled Jan 30, 3:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 12m
🚨 11.0 business days
⏱️
▶
3 Labor Added Feb 16, 6:56 AM
Labor Added → Dispatch Scheduled → Status: Completed
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-02-16T11:56:00.000+0000
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 14h, 0m
⏱️
Labor Added Feb 16, 1:12 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 27m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:18 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 23m
🚨 94.0 business days
🧾
Invoice Created Jul 17, 2:04 PM
Invoice Number: SM-255628

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Feb 16, 6:56 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255628

Work Details (2)

Name Type Status Qty Amount Date
WL-03106782 Labor Open 0.25 $100.00 Feb 16, 6:56 AM
WL-03107221 Labor Open 0.016666666666667 $38.00 Feb 16, 1:12 PM

Details