📍 LAWRENCE MEMORIAL HOSPITAL — 325 MAINE ST, LAWRENCE KS, 66044
Dec 12, 2025 → Feb 17, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 63d excluded (parts wait + holding)
✓ SLA Met (11d early)
Dispatch2.0d
Holding46.9d (excluded)
Coordinators0.1d
Billing7.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
46.9 days
Coordinators
0.1 days
Billing
7.9 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 17, 2026 (11 days early)
📅
48.0 daysTotal Age
⏱️
46.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
13.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay46.9 days stuck in "Ready for Release"
⏱️
Total Delay13.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
46.9d
Assigned
0.1d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352292)
02/04/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM;
01/19/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM; sent email: Mark.Porter@lmh.org **EMAIL TO MARK PORTER BOUNCED**
WO-01325681-RVFC000139
WO-01325683-VFD000535
WO-01325682-RVGD000017
🔧Work Performed
FMI software was previously completed. Will need to return for battery
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
MSG
RE Ge heathcare -LAWRENCE MEMORIAL HOSPITAL
Apr 2, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325682
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:11 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨47.0 business days
👷
▶
2
Technician Assigned Feb 17, 7:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:Ready for Release
To:Assigned
Duration in Previous:63d 19h
⏱️
▶
2
Labor Added Feb 17, 8:38 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:42m, 0m
⚠️6.0 business days
⏱️
▶
2
Labor Added Feb 24, 2:13 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:7d 5h
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 8:54 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 18h
💰
Status: Invoiced by Timothy AmburgeyMar 5, 11:18 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 23m
🚨20.7 business days
🧾
Invoice Created Apr 2, 6:55 AM
Invoice Number:SM-255628
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)