Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325719 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY DALLAS — 7777 FOREST LN, DALLAS TX, 75230

Dec 12, 2025 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 49d excluded (parts wait + holding)
✓ SLA Met (11d early)
Dispatch 2.0d
Holding 36.8d (excluded)
Coordinators 11.8d
Field Work 0.8d
Billing 13.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
36.8 days
Coordinators
11.8 days
Over SLA
Field Work
0.8 days
Billing
13.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
48.0 days Total Age
⏱️
36.8d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 36.8 days stuck in "Ready for Release"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
36.8d
Assigned
2.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
15.0d / 1.0d SLA
WO Correction Needed
4.7d
Ready to Bill
8.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4/26 CDempsey- Emailed TAmburgey to get clarification on correction.

CONFIRMED



02/04/2026 LHill-rec'd email from Scott Fox-17th sounds fine

See logged email on WO-01325716.


02/04/2026 LHill-sent email to Scott-Unfortunately, we need to reschedule the previously planned onsite visit.

We can offer a new appointment on 02/17, with the technician arriving between 8:00 AM and 10:00 AM. Please let us know if this time frame works for you,

See logged email on WO-01325716.


02/3/2026 LHill-rec'd email from Scott-Works for us. I will do my best to find the 4 units for repairs.

See logged email on WO-01325716.



02/03/2026 LHill-sent email to Scott Fox-We could have a tech onsite on 02/13 with tech arriving between 8AM-10AM. Does this work for you?

See logged email on WO-01325716.


02/13/2026 LHill-rec'd TEAMS message from Kaitlyn-That should be fine.


02/13/2026 LHill-sent TEAMS message to Kaitlyn-Medical City Dallas that has 4 at this location (Wo-01325716, 717, 718, & 719). Chris Womack is bout an hour from this location. I was thinking about offering the site 02/13. Could Curtis Sprague go up to this location on the 13th as well?



02/03/2026 LHill-rec'd email from Scott Fox-Whenever is fine. Let me know what times work best for you.

See logged email on WO-01325716


02/02/2026 LHill-sent email to Scott Fox at scott.fox@gehealthcare.com trying to schedule tech visit.

see logged email on WO-01325716.


02/02/2026 LHill-called 972-566-7000 for Bio Med Department. spoke with Daniel. Scott is out to lunch. Left message.

see logged call on WO-01325716.


12/29/2025 MHamersley - called 972-566-7000, xfer to Bio Med, spoke to Scott Fox, POC; address is correct; No FSE Cred required; sent email: scott.fox@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101 Software update
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325719
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 37.0 business days
👷
▶
2 Technician Assigned Feb 3, 10:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 49d 21h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 4, 12:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-17T06:00:00.000+0000
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
🚨 10.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 17, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 21h
⏱️
6x Labor Added Feb 17, 4:09 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 36, 19
✔️
Status: Completed by Darrell Hendrix Feb 17, 4:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 56m
💵
Expenses Added Feb 17, 4:24 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Darrell Hendrix Feb 17, 4:33 PM
From: Completed
To: Closed
Duration in Previous: 16m
✏️
▶
2 Status: WO Correction Needed Feb 17, 4:51 PM
Status: WO Correction Needed → Status: Completed
✔️
Status: Completed by Christopher Womack
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 9.9 business days
⏱️
Labor Added Mar 2, 2:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 21h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 23h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by David Carvalho Mar 10, 2:36 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 0h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 1:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 22h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 23h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 9.3 business days (threshold: 1.0 business days)
Exceeded by 8.3 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 17, 1:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257338

Work Details (8)

Name Type Status Qty Amount Date
WL-03108950 Labor Open 1.5 $250.00 Feb 17, 4:09 PM
WL-03108951 Labor Open 1 $0.00 Feb 17, 4:09 PM
WL-03108952 Labor Open 1.5 $100.00 Feb 17, 4:09 PM
WL-03108953 Labor Open 1 $0.00 Feb 17, 4:09 PM
WL-03108954 Travel Open 36 $0.00 Feb 17, 4:09 PM
WL-03108955 Travel Open 19 $0.00 Feb 17, 4:09 PM
WL-03108993 Expenses Open 1 $0.00 Feb 17, 4:24 PM
WL-03126338 Labor Open 0.016666666666667 $38.00 Mar 2, 2:22 PM

Details