Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325741 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY PLANO — 3901 W 15TH ST, PLANO TX, 75075

Dec 12, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 25 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 9, 2026
17 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Feb 15, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 9 Ready for Release ⏸ Paused 17 —
Jan 9 → Feb 15 Ready for Scheduling ▶ Running 24 25
Feb 15 → Feb 15 Assigned ▶ Running 0 25
Dispatch 2.0d
Holding 17.8d (excluded)
Coordinators 24.9d
Billing 5.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
17.8 days
Coordinators
24.9 days
Over SLA
Billing
5.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
43.0 days Total Age
⏱️
24.9d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
37.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 24.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 37.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.8d
Ready for Scheduling
24.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 MHamersley - recd email from Aurelio Aviles, Aurelio.Aviles@gehealthcare.com , VGD002880 and VFD001274 are not in inventory, attached email & LU Form to WO


01/08/2026 MHamersley - called 214-685-6122, Aurelio Aviles, call went to VM/LM; sent email: aurelio.aviles@gehealthcare.com

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325741
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 18.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 9, 11:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 23h
🚨 25.0 business days
👷
▶
2 Technician Assigned Feb 15, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37d 3h
⏱️
▶
2 Labor Added Feb 15, 3:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 27, 12:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 11d 21h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 20h
🧾
▶
2 Invoice Created Mar 5, 11:18 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 23m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.9 business days (threshold: 1.0 business days)
Exceeded by 23.9 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-255628

Work Details (2)

Name Type Status Qty Amount Date
WL-03106533 Labor Open 0.5 $100.00 Feb 15, 3:05 PM
WL-03123274 Labor Open 0.016666666666667 $38.00 Feb 27, 12:07 PM

Details