Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325777 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY HOSPITAL SPRINGFIELD — 1235 E CHEROKEE ST, SPRINGFIELD MO, 65804

Dec 12, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 16)
⏸ 58d excluded (parts wait + holding)
✓ SLA Met (12d early)
Dispatch 2.0d
Holding 45.4d (excluded)
Coordinators 1.0d
Billing 13.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.4 days
Coordinators
1.0 days
Over SLA
Billing
13.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
46.0 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
On Hold
2.5d
Assigned
1.0d / 0.5d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
13.7d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

ARoosa - Recvd. call from 262-506-9412, spoke to Duane Cissell from GE. tech support and he stated that the device in question had already been serviced by Probo. He sent Email to verify.

Duane.cissell@gehealthcare.com


02/05/2026; ARoosa Called - 417-820-2000, Xfer to Biomed VM/LM.


🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325777
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
⏸️
Status: On Hold by Angela Roosa Feb 11, 2:56 PM
From: Ready for Release
To: On Hold
Duration in Previous: 58d 2h
⏳ 3.0 business days
⏱️
▶
3 Labor Added Feb 14, 10:55 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 2d 19h
⏳ 0.7 business days
✔️
Status: Completed by Fady Messak Feb 16, 5:52 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 18h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 32m
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 20h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 13.7 business days (threshold: 1.0 business days)
Exceeded by 12.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (1)

Name Type Status Qty Amount Date
WL-03106277 Labor Open 0.016666666666667 $38.00 Feb 14, 10:55 AM

Details