Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325783 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HOSPITAL — 7700 FLOYD CURL DR, SAN ANTONIO TX, 78229

Dec 12, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 16 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 22, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 23, 2026
1 business day (not counted)
15d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 13, 2026
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 22 Ready for Release ⏸ Paused 25 —
Jan 22 → Jan 22 Scheduled ▶ Running 0 1
Jan 22 → Jan 23 Awaiting Parts ⏸ Paused 1 —
Jan 23 → Feb 13 Scheduled ▶ Running 15 16
Feb 13 → Feb 14 Tech On Site ▶ Running 0 16
Dispatch 2.0d
Material Management 1.8d
Holding 25.8d (excluded)
Coordinators 15.4d
Field Work 1.0d
Billing 13.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.8 days
Holding (excluded from total)
25.8 days
Coordinators
15.4 days
Over SLA
Field Work
1.0 days
Billing
13.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 14, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
25.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
26.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Release"
⏱️
Total Delay 26.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.8d
Awaiting Parts
1.8d / 3.0d SLA
Scheduled
15.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Brod - called 2104406916 to speak to Angel Mata, went to vm left message to have FSE onsite for 01/26. following up in email to Angel.Mata@gehealthcare.com


01/16/2026 Brod - called 2107785902 to speak to Stephen went to vm left message, following up in email 01/08/2026 MHamersley - called 210-778-5902, Stephen Larabee, (he was POC for Vents) call went to VM/LM; sent email: Stephen.Larabee@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325783
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 26.0 business days
📅
▶
4 Dispatch Scheduled Jan 22, 12:31 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested
👷
Technician Assigned by Brandi Rodriguez
Technician: Marvin Rivas
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 38d 0h, 0m
📦
Parts Requested
Order: 00088853
Status: Closed
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Jan 23, 3:48 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 1d 3h
🚨 16.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 13, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 19h
⏱️
Labor Added Feb 13, 12:13 PM
Type: Labor
Status: Open
Qty: 1.25
🚗
3x Travel Added Feb 13, 12:37 PM
Type: Travel, Expenses
Status: Open
Qty: 215
⏱️
Labor Added Feb 13, 12:48 PM
Type: Labor
Status: Open
Qty: 2.75
⏱️
▶
2 Labor Added Feb 13, 7:36 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Feb 13, 7:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 22m, 0m
⏳ 0.5 business days
⏱️
Labor Added Feb 16, 9:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

📦
Parts Order 00088853
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (10)

Name Type Status Qty Amount Date
WL-03076991 Parts Open 2 $0.00 Jan 23, 3:48 PM
WL-03076992 Expenses Open 1 $0.00 Jan 23, 3:48 PM
WL-03104949 Labor Open 1.25 $450.00 Feb 13, 12:13 PM
WL-03105044 Travel Open 215 $0.00 Feb 13, 12:37 PM
WL-03105043 Travel Open 15 $0.00 Feb 13, 12:37 PM
WL-03105045 Expenses Open 1 $0.00 Feb 13, 12:38 PM
WL-03105057 Labor Open 2.75 $100.00 Feb 13, 12:48 PM
WL-03105907 Labor Open 5 $0.00 Feb 13, 7:36 PM
WL-03105910 Expenses Open 1 $0.00 Feb 13, 7:40 PM
WL-03106866 Labor Open 0.016666666666667 $38.00 Feb 16, 9:20 AM

Details