📍 METHODIST RICHARDSON MEDICAL — 2831 E PRESIDENT GEORGE BUSH HWY, RICHARDSON TX, 75082
Dec 12, 2025 → Feb 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 2 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 20
Ready for Release
⏸ Paused
45
—
Feb 20 → Feb 20
Assigned
▶ Running
0
1
Feb 20 → Feb 23
Scheduled
▶ Running
1
2
Feb 23 → Feb 23
Tech On Site
▶ Running
0
2
Dispatch2.0d
Holding45.8d (excluded)
Coordinators1.3d
Field Work1.0d
Billing7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
45.8 days
Coordinators
1.3 days
Field Work
1.0 days
Billing
7.8 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 24, 2026 (4 days early)
📅
48.2 daysTotal Age
⏱️
45.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
8.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay45.8 days stuck in "Ready for Release"
⏱️
Total Delay8.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Assigned
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
02/20/2026 LHill-sent email to Victor Salazar-Confirmed we can have our FSE onsite on 02/23/2026, with an arrival time around 1PM. Please confirm that this works for your facility.
See logged email on WO-01325827.
02/20/2026 LHill-Called (469) 204-1000 spoke with Victor/Bio Med Department. He confirmed 02/23 around 1 PM will work for him.
Contact Name: Victor 469-204-8801
Address verified: yes
POC email address: victorsalazar@mhd.com
Devices match: Yes
Have batteries been received? Not sure if he rec’d batteries.
1. Are there any special instructions we should relay to the Technician upon their arrival? Call Bio Med when you arrive at 469-204-8801
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No
02/20/2026 LHill-No contact info on WO, location. or previous WO. Found (469) 204-1000 online.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325828 - FCO - RICHARDSON - METHODIST RICHARDSON MEDICAL
Feb 23, 2026 11:30am – 3:30pm
Work Order: WO-01325828
Account: GE Healthcare FMI
Customer Case Number: 1-554880294507, 1-554908111993
Location: METHODIST RICHARDSON MEDICAL
Address: 2831 E PRESIDENT GEORGE BUSH HWY, RICHARDSON, TX 75082
Manufacturer:
Model #:
Serial #: VGD002078
Contact Name:
Contact Phone:
Contact Email:
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