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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325874 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NORMAN REGIONAL HOSPITAL — 3300 HEALTHPLEX PKWY, NORMAN OK, 73072

Dec 12, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 13 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
5d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 12, 2026
5 business days (counted)
Running total: 6 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 12 Assigned ▶ Running 5 6
Feb 12 → Feb 24 Scheduled ▶ Running 7 13
Feb 24 → Feb 24 Tech On Site ▶ Running 0 13
Dispatch 2.0d
Holding 35.8d (excluded)
Coordinators 13.9d
Field Work 0.3d
Billing 7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
35.8 days
Coordinators
13.9 days
Over SLA
Field Work
0.3 days
Billing
7.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
49.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Assigned
5.9d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/11/2026 LHill-rec'd email from James Potts-Yes that will work.

See logged email WO-01325872.


02/11/2026 LHill-sent email to James Potts-I’m following up to see if the date and time mentioned in the email below work for you.

See logged email on WO-01325872.


2/05/2026 LHill-sent email to James Potts- To move forward, we can have our FSE onsite on 02/24/2026 & 02/25/2026, with an arrival time between 8AM-10AM on both days. Please confirm that this works for your facility.

See logged email on WO-01325872.


01/28/2026 LHill-rec'd call from James Potts/Bio Med Department at 405-827-4220. I advised I would call him back once I have confirmation that tech has received the batteries.

Contact Name: James Potts/Bio Med Department  405-827-4220

Address verified: Yes

POC email address:  james.potts@trimedx.com

Devices match: Yes

Have batteries been received? Not sure if he has batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? No

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No

See logged call on WO-01325872


01/28/2026 LHill-Called (405) 515-1000 for Bio Med Department. spoke with Nicole and she took my info. Said she would have someone to call me.

See logged call on WO-01325872


01/26/2026 LHill-No contact info on WO, location. or previous WO. Found (405) 515-1000 online.

🔧 Work Performed
Completed software only. Will return to replace batteries once batteries are available.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325874
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
2 Technician Assigned Feb 5, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 51d 23h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 12, 9:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-24T13:30:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 24, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 1h
🚗
Travel Added Feb 24, 11:58 AM
Type: Travel
Status: Open
Qty: 38
⏱️
▶
2 3x Labor Added Feb 24, 12:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Darrell Hendrix
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 24m, 0m
⏱️
▶
2 Labor Added Feb 24, 2:11 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1h 23m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:21 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m
🚨 10.0 business days
🧾
Invoice Created Mar 18, 4:36 PM
Invoice Number: SM-255634

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Feb 24, 8:30 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (5)

Name Type Status Qty Amount Date
WL-03117589 Travel Open 38 $0.00 Feb 24, 11:58 AM
WL-03117687 Labor Open 0.73333333333333 $100.00 Feb 24, 12:48 PM
WL-03117688 Labor Open 0.43333333333333 $0.00 Feb 24, 12:48 PM
WL-03117689 Labor Open 1.8333333333333 $100.00 Feb 24, 12:48 PM
WL-03117847 Labor Open 0.016666666666667 $38.00 Feb 24, 2:11 PM

Details