Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325892 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVA SOUTHEASTERN UNIVERSITY ORLANDO CAMPUS — 4850 MILLENIA BLVD, ORLANDO FL, 32839

Dec 12, 2025 → Feb 14, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 15)
⏸ 45d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Holding 34.9d (excluded)
Coordinators 9.9d
Field Work 1.8d
Billing 13.2d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
9.9 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
13.2 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 15, 2026 (14 days late)
📅
46.0 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Assigned
0.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
17.0d / 1.0d SLA
Ready to Bill
8.5d / 1.0d SLA
WO Correction Needed
4.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - rcvd VM from Heather Schenck confirming devices and wanting to schedule. Called cell 954-649-7925 to schedule for 2/12. Email confirmation sent to heather.schenck@nova.edu Dispatch to Jared Heisler to complete 2/12, they cannot accommodate on 2/5

01/30/2026 MHamersley - called 954-262-8409, call went to VM/LM; sent email: mbulterm@nova.edu ; called (407) 264-5146, Christopher Jordan, Campus Director, call went to VM/LM; sent email: cj871@nova.edu ... 01/15/2026 MHamersley - called 954-262-8409, call went to VM/LM; sent email: mbulterm@nova.edu ... 01/06/2026 ALuman - called Nova Southeastern University - Orlando Campus . Found contact for admin assistant for Dept of Biological Sciences Marci Bulterman (954) 262-8409. No answer, left VM.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Completed FMI
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325892
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
👷
▶
2 Technician Assigned Jan 30, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Release
To: Assigned
Duration in Previous: 45d 23h
📅
▶
2 Dispatch Scheduled Jan 30, 12:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 7m
🚨 10.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 12, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 0h
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 14, 10:37 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel, Parts
Status: Open
Qty: 123
✔️
Status: Completed by Jared Heisler Feb 14, 10:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 10h, 0m
🚨 11.0 business days
⏱️
Labor Added Mar 2, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15d 15h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 1:41 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 23h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by Douglas Pearce Mar 10, 12:02 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 21h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 17, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 0h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Feb 12, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-257338

Work Details (7)

Name Type Status Qty Amount Date
WL-03106385 Labor Open 3 $250.00 Feb 14, 10:37 PM
WL-03106386 Labor Open 1.5 $100.00 Feb 14, 10:37 PM
WL-03106387 Labor Open 3 $250.00 Feb 14, 10:37 PM
WL-03106388 Travel Open 123 $0.00 Feb 14, 10:40 PM
WL-03106389 Travel Open 123 $0.00 Feb 14, 10:40 PM
WL-03106390 Parts Open 1 $0.00 Feb 14, 10:41 PM
WL-03126331 Labor Open 0.016666666666667 $38.00 Mar 2, 2:20 PM

Details