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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325948 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVIEDO MEDICAL CENTER — 8300 RED BUG LAKE RD, OVIEDO FL, 32765

Dec 12, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 6)
⏸ 45d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Holding 34.9d (excluded)
Coordinators 4.0d
Field Work 2.0d
Billing 17.8d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
4.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
17.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 6, 2026 (5 days late)
📅
40.2 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
23.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 23.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
17.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Jared to complete on 2/4. Email sent to Macie and Donnie William

01/28/2026 YEspino Called 407-330-8251 to speak to Donnie over the devices in question. Was unable to speak to him so i left a message.


01/20/2026 MHamersley - called 407-330-8251, call went to Donnie's VM/LM; sent f/u email: Donnie.Williams@hcahealthcare.com


01/14/2026 Cever received email from Macie asking we call Donnie Williams 407-330-8251 called and LVM


01/14/2026 Cever called 407-580-6772 and spoke to Macie Ritz she asked i email with the SN she will double check and confirm if Friday will work for service sending email to macie.ritz@gehealthcare.com


01/14/2026 Cever called 4147483394 and spoke to Ivonne she advised she is no longer at this location and to call Macie Ritz at 407-580-6772


12/30/2025 MHamersley - called 407-890-2273, xfer to Bio Med, call went to VM, cannot leave msg, mailbox is full, x2


WO-01325948-VGD001918

WO-01325947-VGC004030

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325948
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
👷
▶
3 Status: Assigned Jan 30, 11:14 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000000Be6zYAC, Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-04T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 4, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
🔩
Parts Added Feb 4, 3:05 PM
Type: Parts
Status: Open
Qty: 2
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 5, 8:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Feb 10, 2:01 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 19h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Feb 4, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (5)

Name Type Status Qty Amount Date
WL-03091461 Parts Open 2 $0.00 Feb 4, 3:05 PM
WL-03094240 Labor Open 1.5 $100.00 Feb 5, 8:43 PM
WL-03094241 Labor Open 0.75 $100.00 Feb 5, 8:43 PM
WL-03094242 Travel Open 14 $0.00 Feb 5, 8:43 PM
WL-03099266 Labor Open 0.016666666666667 $38.00 Feb 10, 2:01 PM

Details