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← WO Overview

WO-01325956 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKLAND HEALTH — 5280 TEX OAK AVE, DALLAS TX, 75235

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 8 biz days
Paused: 39 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
7d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 23, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 23 Assigned ▶ Running 7 8
Feb 23 → Feb 23 Completed ▶ Running 0 8
Feb 23 → Feb 23 Closed ▶ Running 0 8
Feb 23 → Feb 23 Incomplete ▶ Running 0 8
Dispatch 2.0d
Holding 39.8d (excluded)
Coordinators 6.9d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 4.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.8 days
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
4.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
48.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
6.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.9d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
4.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353242)

02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.

🔧 Work Performed
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325956
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 11, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 57d 23h
⏳ 3.0 business days
👷
Technician Assigned by Megan Klose Feb 13, 9:09 AM
Technician: Davon Cox
⚠️ 5.0 business days
⏱️
2x Labor Added Feb 22, 6:59 PM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
▶
2 Status: Completed Feb 22, 7:14 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 2m
⚠️
Status: Incomplete by Sean Currie Feb 23, 11:29 AM
From: Closed
To: Incomplete
Duration in Previous: 16h 12m
🔩
▶
2 Parts Added Feb 23, 11:40 AM
Parts Added → Status: Closed
🏁
Status: Closed by Davon Cox
From: Incomplete
To: Closed
Duration in Previous: 11m
⚠️ 5.0 business days
⏱️
Labor Added Feb 27, 2:10 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 2:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 19h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (4)

Name Type Status Qty Amount Date
WL-03115636 Labor Open 1 $100.00 Feb 22, 6:59 PM
WL-03115637 Labor Open 0.5 $100.00 Feb 22, 6:59 PM
WL-03116075 Parts Open 1 $0.00 Feb 23, 11:40 AM
WL-03123516 Labor Open 0.016666666666667 $38.00 Feb 27, 2:10 PM

Details