📍 PARKLAND HEALTH & HOSPITAL SYSTEM — 5223 TEX OAK AVE, DALLAS TX, 75235
Dec 12, 2025 → Feb 22, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Feb 23)
⏸ 57d excluded (parts wait + holding)
✓ SLA Met (5d early)
Dispatch2.0d
Holding42.8d (excluded)
Coordinators9.3d
Billing8.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
42.8 days
Coordinators
9.3 days
Over SLA
Billing
8.2 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 23, 2026 (5 days early)
📅
51.4 daysTotal Age
⏱️
42.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
16.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay42.8 days stuck in "Ready for Release"
⏱️
Total Delay16.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Assigned
2.8d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO for the remaining. (WO-01353208)
02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325957 - FCO - DALLAS - PARKLAND HEALTH & HOSPITAL SYSTEM
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01325957
Account: GE Healthcare FMI
Customer Case Number: 1-554879633949, 1-554903803158
Location: PARKLAND HEALTH & HOSPITAL SYSTEM
Address: 5223 TEX OAK AVE, DALLAS, TX 75235
Manufacturer:
Model #:
Serial #: VENGO000391
Contact Name: Dwayne Connor, Radiology Service Engineer
Conta
JPG
VGB000391_Diagnostic Screen
Feb 22, 2026
JPG
VGB000391_Serial Label
Feb 22, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325957
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨43.0 business days
👷
▶
2
Technician Assigned Feb 11, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Release
To:Assigned
Duration in Previous:57d 23h
⏳3.0 business days
👷
Technician Assigned by Megan KloseFeb 13, 9:09 AM
Technician:Davon Cox
🗓️
▶
2
Status: Scheduled Feb 13, 9:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-02-16T13:00:00.000+0000
⚠️6.0 business days
🔩
Parts Added Feb 22, 9:46 PM
Type:Parts
Status:Open
Qty:1
⏱️
2x Labor Added Feb 22, 10:17 PM
Type:Labor
Status:Open
Qty:0.5, 1
✔️
Status: Completed by Davon CoxFeb 22, 10:23 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 13h, 0m
⏳2.0 business days
⏱️
▶
2
Labor Added Feb 24, 11:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:1d 13h
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 9:33 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 22h
🧾
▶
2
Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 47m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)