Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325974 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKWEST MEDICAL CENTER — 9352 PARK WEST BLVD, KNOXVILLE TN, 37923

Dec 12, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (12 biz days early)
Active: 5 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 9 Ready for Scheduling ▶ Running 3 4
Feb 9 → Feb 10 Scheduled ▶ Running 1 5
Feb 10 → Feb 10 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 34.8d (excluded)
Coordinators 4.6d
Field Work 3.5d
Billing 13.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.8 days
Coordinators
4.6 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
13.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 14, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
34.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 34.8 days stuck in "Ready for Release"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.8d
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 Brod - called 8652669258 to speak to Walter Long, he confirmed FSE onsite for 3pm stated they close at 4:30pm. 


02/04/2026 RArnold - Called (865) 266-9258 for Walter Long. He confirmed device in ambulatory surgical unit (ASU). Vendor mate. But he did say that the device can be pulled into biomed to work around it. Address confirmed. 

walter.long@trimedx.com


01/29/2026 ARoosa- Called 865-373-1000, Xfer to Bio med, Spoke to Crystal who said she did not have an email to give out ,but took serial # WO # and said she would have the site manager reach out.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325974
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 4, 4:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 4h
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled Feb 9, 4:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 0h
🔧
▶
2 Status: Tech On Site Feb 10, 2:51 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1.5
⏱️
▶
2 Labor Added Feb 10, 6:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 3h 19m
⏳ 3.7 business days
🏁
Status: Closed by Ryan Lewis Feb 14, 12:04 PM
From: Completed
To: Closed
Duration in Previous: 3d 17h
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 9:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 10, 4:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-255634

Work Details (4)

Name Type Status Qty Amount Date
WL-03099359 Labor Open 0.5 $525.00 Feb 10, 2:55 PM
WL-03099360 Labor Open 1.5 $100.00 Feb 10, 2:55 PM
WL-03099885 Labor Open 2 $0.00 Feb 10, 6:11 PM
WL-03106864 Labor Open 0.016666666666667 $38.00 Feb 16, 9:19 AM

Details