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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325998 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PREMIER SURGICAL ASSOCIATES PLLC — 6408 PAPERMILL DR NW, KNOXVILLE TN, 37919

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 5 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Feb 11, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 2
Feb 6 → Feb 6 Scheduled ▶ Running 0 2
Feb 6 → Feb 11 Awaiting Parts ⏸ Paused 3 —
Feb 11 → Feb 16 Scheduled ▶ Running 2 4
Feb 16 → Feb 17 Tech On Site ▶ Running 1 5
Dispatch 2.0d
Material Management 3.6d
Holding 35.8d (excluded)
Coordinators 4.3d
Field Work 2.2d
Billing 5.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
3.6 days
Over SLA
Holding (excluded from total)
35.8 days
Coordinators
4.3 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
5.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
45.0 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
14.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
2.6d / 2.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 Brod - called 8653065841 to speak to josh lee, he confirmed to have FSE onsite for monday for the unit that is 8 am to 12pm then the other for friday 1 pm. 


02/12/2026 Rbailey - Rcvd call from 865.588.8229 Josh Lee concerning call and email that he rcvd. They are available. We are planning on coming 1819 Clinch Avenue, Suite 200, Knoxville, TN 37916 at Noon on 2/13 and then will go to 6408 PAPERMILL DR NW KNOXVILLE, TN 37919 second as 1st device will need to be done during lunch at Dr's Office and other device will be done after 1st one is complete. Advising Planner and either she will reply to email or I will. Confirmed that 865-306-5841 is a good Number


02/12/2026 Brod - called 8653065841 to speak to Josh to have FSE onsite for tomorrow 02/12 , went to vm left message. following up in email. 

02/06/2026 Brod - confirmed fse onsite for 02/11, stated the device is available from 8 am to 12pm

02/05/2026 RArnold- Josh confirmed device

02/04/2026 RArnold - Called 865-306-5841 for Josh Lee. He asked that I send him an email with SN#s.He will be POC. Address confrimed.


02/04/2026 RArnold - Called 865-588-8229 for Josh Lee. direct number 865-306-5841 


02/04/2026 RArnold - Inbound call from Lisa. She is at a differnt location. She gave me Josh Lee, jlee@PREMIERSURGICAL.com, 865-588-8229


02/04/2026 RArnold - Called 18653065775 pressed 4 for Knoxville location. asked for office manager. She was not available. Left a message with the front desk.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01325998
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 5, 1:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 52d 1h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Feb 6, 2:09 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
📦
▶
2 Parts Requested Feb 6, 2:15 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Feb 11, 2:16 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5d 0h
📅
Dispatch Scheduled by Brandi Rodriguez Feb 12, 11:53 AM
Scheduled For: 2026-02-13T18:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 12, 12:32 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-02-13T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 13, 1:12 PM
Scheduled For: 2026-02-16T18:00:00.000+0000
⏳ 1.0 business days
🔧
▶
2 Status: Tech On Site Feb 16, 10:21 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4, 1.25
💵
Expenses Added Feb 16, 10:28 AM
Type: Expenses
Status: Open
Qty: 1
🚗
3x Travel Added Feb 16, 11:52 AM
Type: Travel
Status: Open
Qty: 138, 125, 183
✔️
Status: Completed by Ryan Lewis Feb 16, 8:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 6m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Feb 18, 4:32 PM
From: Completed
To: Closed
Duration in Previous: 1d 20h
⚠️ 7.9 business days
⏱️
▶
2 Labor Added Feb 27, 12:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 19h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 21h
💰
▶
2 Status: Invoiced Mar 5, 11:21 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255634

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.7 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📦
Parts Order 00089897
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 16, 1:00 PM
Created
Dec 12, 11:07 AM
Invoice #
SM-255634

Work Details (10)

Name Type Status Qty Amount Date
WL-03101243 Parts Open 2 $0.00 Feb 11, 2:16 PM
WL-03101244 Expenses Open 1 $0.00 Feb 11, 2:16 PM
WL-03106925 Labor Open 4 $525.00 Feb 16, 10:25 AM
WL-03106926 Labor Open 1.25 $0.00 Feb 16, 10:25 AM
WL-03106927 Labor Open 1.25 $100.00 Feb 16, 10:25 AM
WL-03106931 Expenses Open 1 $0.00 Feb 16, 10:28 AM
WL-03107075 Travel Open 138 $0.00 Feb 16, 11:52 AM
WL-03107076 Travel Open 125 $0.00 Feb 16, 11:52 AM
WL-03107077 Travel Open 183 $0.00 Feb 16, 11:52 AM
WL-03123263 Labor Open 0.016666666666667 $38.00 Feb 27, 12:04 PM

Details