📍 ST DAVIDS NORTH AUSTIN MEDICAL CENTER — 12221 N MOPAC EXPY, AUSTIN TX, 78758
Dec 12, 2025 → Mar 12, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 19 biz days
Paused: 41 biz days
🕐 Clock stopped: Invoiced (Mar 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 21, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Feb 21 → Feb 24, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Mar 3 → Mar 12, 2026
7 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025Invoiced: Mar 12, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 13
Ready for Release
⏸ Paused
41
—
Feb 13 → Feb 13
Assigned
▶ Running
0
1
Feb 13 → Feb 17
Scheduled
▶ Running
1
2
Feb 17 → Feb 21
Tech On Site
▶ Running
3
5
Feb 21 → Feb 21
Completed
▶ Running
0
5
Feb 21 → Feb 24
Closed
▶ Running
2
7
Feb 24 → Mar 3
Ready to Bill
▶ Running
5
12
Mar 3 → Mar 12
Incomplete
▶ Running
7
19
Dispatch2.0d
Holding41.8d (excluded)
Coordinators2.0d
Field Work3.1d
Incomplete7.6d (excluded)
Billing13.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
41.8 days
Coordinators
2.0 days
Field Work
3.1 days
Over SLA
Incomplete(excluded from total)
7.6 days
Billing
13.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Mar 12, 2026 (11 days late)
📅
60.8 daysTotal Age
⏱️
41.8d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
17.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay41.8 days stuck in "Ready for Release"
⏱️
Total Delay17.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
3.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Incomplete
7.6d
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353197)
02/13/2026 mklose POC confirm Phil Feb 16 01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326069 - FCO - AUSTIN - ST DAVIDS NORTH AUSTIN MEDICAL CENTER
Feb 16, 2026 9:00am – 5:00pm
Work Order: WO-01326069
Account: GE Healthcare FMI
Customer Case Number: 1-554879876619, 1-554907719561
Location: ST DAVIDS NORTH AUSTIN MEDICAL CENTER
Address: 12221 N MOPAC EXPY, AUSTIN, TX 78758
Manufacturer:
Model #:
Serial #: VGC007486
Contact Name: Joe Angel
Contact Phone: 512.544.4211
Conta
JPG
VGC007486_Software Update
Feb 18, 2026
JPG
VGC007486_Product Label Pic
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326069
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM