📍 ST DAVIDS ROUND ROCK MEDICAL CENTER — 2400 ROUND ROCK AVE, ROUND ROCK TX, 78681
Dec 12, 2025 → Feb 20, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Completed: Feb 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 19
Ready for Release
⏸ Paused
44
—
Feb 19 → Feb 19
Scheduled
▶ Running
0
1
Feb 19 → Feb 21
Tech On Site
▶ Running
1
2
Dispatch2.0d
Holding44.8d (excluded)
Coordinators0.4d
Field Work1.2d
Billing7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
44.8 days
Coordinators
0.4 days
Field Work
1.2 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 21, 2026 (7 days early)
📅
47.0 daysTotal Age
⏱️
44.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 244 days old
🚨
Primary Delay44.8 days stuck in "Ready for Release"
⏱️
Total Delay9.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Scheduled
0.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353269)
02/19/2026 mklose dispatch to philmon
01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326073 - FCO - ROUND ROCK - ST DAVIDS ROUND ROCK MEDICAL CENTER
Feb 19, 2026 3:15pm – 4:15pm
Work Order: WO-01326073
Account: GE Healthcare FMI
Customer Case Number: 1-554880164642, 1-554908066649
Location: ST DAVIDS ROUND ROCK MEDICAL CENTER
Address: 2400 ROUND ROCK AVE, ROUND ROCK, TX 78681
Manufacturer:
Model #:
Serial #: VGD002264
Contact Name: Holly Roten, Program Coordinator- HTM, A
JPG
VGD002264_Product Label Pic
Feb 20, 2026
JPG
VGD002264_Software Update
Feb 20, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326073
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM