Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326074 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST DAVIDS ROUND ROCK MEDICAL CENTER — 2400 ROUND ROCK AVE, ROUND ROCK TX, 78681

Dec 12, 2025 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 21)
⏸ 65d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch 2.0d
Holding 48.8d (excluded)
Coordinators 0.9d
Field Work 1.2d
Billing 7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.8 days
Coordinators
0.9 days
Field Work
1.2 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 21, 2026 (7 days early)
📅
51.0 days Total Age
⏱️
48.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 48.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
0.9d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
7.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353275)

01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326074
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 49.0 business days
👷
▶
4 Technician Assigned Feb 19, 10:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-19T05:00:00.000+0000, 2026-02-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 21h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-19T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Feb 19, 5:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 24m
⏳ 1.8 business days
⏱️
Labor Added Feb 20, 7:33 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Philmon Mehari Feb 20, 8:03 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Feb 24, 2:22 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:22 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m
⏳ 3.0 business days
🧾
Invoice Created Mar 9, 12:34 PM
Invoice Number: SM-255639

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 19, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (2)

Name Type Status Qty Amount Date
WL-03114634 Labor Open 1.5 $100.00 Feb 20, 7:33 PM
WL-03117889 Labor Open 0.016666666666667 $38.00 Feb 24, 2:22 PM

Details