📍 ST DAVIDS ROUND ROCK MEDICAL CENTER — 2400 ROUND ROCK AVE, ROUND ROCK TX, 78681
Dec 12, 2025 → Feb 20, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Feb 21)
⏸ 66d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch2.0d
Holding48.8d (excluded)
Coordinators0.2d
Field Work1.2d
Billing3.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
48.8 days
Coordinators
0.2 days
Field Work
1.2 days
Over SLA
Billing
3.8 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 21, 2026 (7 days early)
📅
51.0 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay9.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinso- Created follow up WO as requested. (WO-01353277)
01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.0.5 and
communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R5.0.5 and
communicated with customer
to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”"
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326076 - FCO - ROUND ROCK - ST DAVIDS ROUND ROCK MEDICAL CENTER
Feb 19, 2026 4:00pm – 5:00pm
Work Order: WO-01326076
Account: GE Healthcare FMI
Customer Case Number: 1-554892468024
Location: ST DAVIDS ROUND ROCK MEDICAL CENTER
Address: 2400 ROUND ROCK AVE, ROUND ROCK, TX 78681
Manufacturer:
Model #:
Serial #: VGE000374
Contact Name: Holly Roten, Program Coordinator- HTM, Austin Market
Con
JPG
VGE000374 _Software Update
Feb 20, 2026
JPG
VGE000374 _Product Label Pic
Feb 20, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326076
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM