📍 ST DAVIDS SOUTH AUSTIN — 901 W BEN WHITE BLVD, AUSTIN TX, 78704
Dec 12, 2025 → Feb 19, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 59d excluded (parts wait + holding)
✓ SLA Met (9d early)
Dispatch2.0d
Holding44.8d (excluded)
Coordinators4.3d
Field Work1.0d
Billing8.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
44.8 days
Coordinators
4.3 days
Over SLA
Field Work
1.0 days
Billing
8.3 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 19, 2026 (9 days early)
📅
50.0 daysTotal Age
⏱️
44.8d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
13.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay44.8 days stuck in "Ready for Release"
⏱️
Total Delay13.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Assigned
0.0d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353005)
02/13/2026 mklose POC confirm Phil Feb 16 01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326080 - FCO - AUSTIN - ST DAVIDS SOUTH AUSTIN
Feb 16, 2026 9:00am – 5:00pm
Work Order: WO-01326080
Account: GE Healthcare FMI
Customer Case Number: 1-554872224031, 1-554907674864
Location: ST DAVIDS SOUTH AUSTIN
Address: 901 W BEN WHITE BLVD, AUSTIN, TX 78704
Manufacturer:
Model #:
Serial #: VGC007057
Contact Name: Joe Angel
Contact Phone: 512.544.4211
Contact Email: jos
JPG
VGC007057_Product Label Pic
Feb 19, 2026
JPG
VGC007057_Software Update
Feb 19, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326080
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:16 PM