Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326090 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST LUCIE SURGERY CENTER — 1310 SE WEST STAR AVE, PORT SAINT LUCIE FL, 34952

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 30, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 22, 2026
14 business days (counted)
Running total: 15 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 30 Ready for Release ⏸ Paused 31 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 22 Scheduled ▶ Running 14 15
Dispatch 2.0d
Holding 31.9d (excluded)
Coordinators 14.4d
Field Work 1.0d
Billing 8.7d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
31.9 days
Coordinators
14.4 days
Over SLA
Field Work
1.0 days
Billing
8.7 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)
📅
48.0 days Total Age
⏱️
31.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 31.9 days stuck in "Ready for Release"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Scheduled
14.4d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
8.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Raymond Ebanks to close with Location Unknown form



🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326090
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 32.0 business days
👷
▶
3 Technician Assigned Jan 30, 3:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 3h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-07T17:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 20, 10:16 AM
Scheduled For: 2026-02-28T17:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Feb 21, 8:03 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 22d 4h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 12:11 PM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⏱️
▶
2 Labor Added Feb 24, 11:08 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 23h 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 19h
🧾
▶
2 Invoice Created Mar 5, 11:22 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Feb 28, 12:00 PM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (3)

Name Type Status Qty Amount Date
WL-03115392 Labor Open 0.5 $100.00 Feb 21, 8:03 PM
WL-03115393 Labor Open 0.25 $100.00 Feb 21, 8:03 PM
WL-03117473 Labor Open 0.016666666666667 $38.00 Feb 24, 11:08 AM

Details