Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326095 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST LUKES HOSPITAL — 20171 CHASEWOOD PARK DR, HOUSTON TX, 77070

Dec 12, 2025 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Feb 17)
⏸ 55d excluded (parts wait + holding)
✓ SLA Met (11d early)
Dispatch 2.0d
Material Management 3.1d
Holding 37.8d (excluded)
Coordinators 1.5d
Field Work 1.6d
Incomplete 6.0d (excluded)
Billing 10.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
3.1 days
Over SLA
Holding (excluded from total)
37.8 days
Coordinators
1.5 days
Over SLA
Field Work
1.6 days
Incomplete (excluded from total)
6.0 days
Billing
10.4 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
48.6 days Total Age
⏱️
37.8d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
12.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 37.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
37.8d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
3.1d / 3.0d SLA
Tech On Site
0.4d / 1.0d SLA
Incomplete
6.0d
Tech Off Site
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
10.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/2026 - FSE Marvin Rivas - WO in incomplete status awaiting battery shipment delivery.

12:39 p.m. - Called GE tech support and opened SR to obtain OAC activation key from remote service GE FSE.


SR 1-557200019144


2:01 p.m. Marlon Nora called back and emailed activation code:


OAC activation key -

NRU%X-G7GQA-T&&3Y-XHE4D-NCC?R


02/04/2026; ARoosa Recvd. Email from Maria Terrazas cruz, confirming devices and ready to schedule.


02/04/2026; ARoosa Sent F/U email to> maria.terrazascruz@commonspirit.org


01/30/2026- ARoosa Called 832-534-5000, xfer to Bio med, Bio med informed need to email imaging tech. > maria.terrazascruz@commonspirit.org


12/31/2025 MHamersley - called 832-534-5000, busy signal x2; called 832-534-7800, press 8, this is for Primary care, need to call Imaging, operator couldn't provide assistance; called 832-539-3073, press 4, not right extension, this is for scheduling and operator wasn't helpful


WO-01326095

WO-01326096

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326095
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 38.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 4, 2:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 2h
👷
▶
3 Technician Assigned Feb 5, 11:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-09T06:00:00.000+0000, 2026-02-09T00:00:00.000+0000, 2026-02-09T16:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 8m
📦
▶
2 Parts Requested Feb 5, 11:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 6m
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 9, 8:17 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 4d 9h
⏱️
3x Labor Added Feb 9, 8:38 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 1, 15
⚠️
Status: Incomplete by Marvin Rivas Feb 9, 8:51 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 34m
⚠️ 6.4 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 17, 11:52 AM
From: Incomplete
To: Tech On Site
Duration in Previous: 7d 15h
🗓️
▶
3 Status: Scheduled Feb 17, 2:13 PM
Status: Scheduled → Dispatch Scheduled → Status: Tech Off Site
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-17T14:00:00.000+0000
🚗
Status: Tech Off Site by Marvin Rivas
From: Scheduled
To: Tech Off Site
Duration in Previous: 1m
⏱️
Labor Added Feb 17, 11:12 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 17, 11:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 20, 2:57 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 18h
🧾
▶
2 Invoice Created Mar 5, 11:18 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 23m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Awaiting Parts
Duration: 3.1 business days (threshold: 3.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📦
Parts Order 00089781
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 17, 9:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255628

Work Details (5)

Name Type Status Qty Amount Date
WL-03098474 Labor Open 3.25 $100.00 Feb 9, 8:38 PM
WL-03098475 Labor Open 1 $0.00 Feb 9, 8:38 PM
WL-03098476 Travel Open 15 $0.00 Feb 9, 8:38 PM
WL-03109792 Labor Open 1.5 $100.00 Feb 17, 11:12 PM
WL-03114189 Labor Open 0.016666666666667 $38.00 Feb 20, 2:57 PM

Details