Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326098 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PALEY ORTHOPEDIC & SPINE INSTITUTE — 901 45TH ST, MANGONIA PARK FL, 33407

Dec 12, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 9)
⏸ 24d excluded (parts wait + holding)
✓ SLA Met (22d early)
Dispatch 2.0d
Material Management 8.0d
Holding 12.9d (excluded)
Coordinators 0.5d
Field Work 2.2d
Billing 14.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
8.0 days
Over SLA
Holding (excluded from total)
12.9 days
Coordinators
0.5 days
Field Work
2.2 days
Over SLA
Billing
14.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
23.0 days Total Age
⏱️
12.9d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
23.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 12.9 days stuck in "Ready for Release"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.9d
Scheduled
0.5d / 2.0d SLA
Awaiting Parts
8.0d / 3.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
5.8d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/31/2025 EMartin called (561) 844-5255 / transferred to front desk placed on hold spk with S.Mancino confirmed onsite for Thrs 01/08/26 smancino@paleyinstitute.org ext 293 12/29/2025 MHamersley - called 561-882-2725, no answer/unable to leave msg; sent f/u email: Ronald.Doropan@tenethealth.com (we have another site scheduled for Jan 5 with same POC) ... 12/23/2025 Cever sent email to ronald.doropan@tenethealth.com trying to confirm inventory
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326098
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 31, 11:09 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 15d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-08T05:00:00.000+0000
📅
▶
3 Dispatch Scheduled Dec 31, 11:20 AM
Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087539
Status: Canceled
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 11m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Jan 9, 2:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-09T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Jan 9, 5:41 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 3h 32m, 0m
⏱️
2x Labor Added Jan 10, 4:20 PM
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Konstantin Barsky Jan 10, 4:48 PM
From: Tech Off Site
To: Completed
Duration in Previous: 23h 6m
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Jan 13, 12:16 PM
From: Completed
To: Closed
Duration in Previous: 2d 19h
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Jan 20, 11:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Jan 28, 10:02 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 7h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00087539
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 9, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-253009

Work Details (3)

Name Type Status Qty Amount Date
WL-03060813 Labor Open 1 $0.00 Jan 10, 4:20 PM
WL-03060814 Labor Open 1.5 $100.00 Jan 10, 4:20 PM
WL-03071524 Labor Open 0.016666666666667 $38.00 Jan 20, 11:18 AM

Details