📍 PALEY ORTHOPEDIC & SPINE INSTITUTE — 901 45TH ST, MANGONIA PARK FL, 33407
Dec 12, 2025 → Feb 1, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 28)
⏸ 43d excluded (parts wait + holding)
✓ SLA Met (3d early)
Dispatch2.0d
Material Management21.0d
Holding12.9d (excluded)
Coordinators0.0d
Field Work2.7d
Billing26.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
21.0 days
Over SLA
Holding(excluded from total)
12.9 days
Coordinators
0.0 days
Field Work
2.7 days
Over SLA
Billing
26.7 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 1, 2026 (on time)
📅
36.0 daysTotal Age
⏱️
21.0d in Awaiting PartsLongest Stage
🔄
18 transitionsStatus Changes
⚠️
43.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay21.0 days stuck in "Awaiting Parts"
⏱️
Total Delay43.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
12.9d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
21.0d / 3.0d SLA
Completed
2.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
26.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/31/2025 EMartin called (561) 844-5255 / transferred to front desk placed on hold spk with S.Mancino confirmed onsite for Thrs 01/08/26 smancino@paleyinstitute.org ext 293
12/29/2025 MHamersley - called 561-882-2725, no answer/unable to leave msg; sent f/u email: Ronald.Doropan@tenethealth.com
(we have another site scheduled for Jan 5 with same POC) ... 12/23/2025 Cever sent email to ronald.doropan@tenethealth.com trying to confirm inventory
🔧Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326100 - FCO - MANGONIA PARK - PALEY ORTHOPEDIC & SPINE INSTITUTE
Jan 8, 2026 8:00am – 5:00pm
Work Order: WO-01326100
Account: GE Healthcare FMI
Customer Case Number: 1-555020289509, 1-554907806749
Location: PALEY ORTHOPEDIC & SPINE INSTITUTE
Address: 901 45TH ST, MANGONIA PARK, FL 33407
Manufacturer:
Model #:
Serial #: RVGC007194
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/
PDF
Location Unknown VGC007194
Feb 1, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326100
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨13.0 business days
👷
▶
6
Technician Assigned Dec 31, 11:09 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Erin Martin
From:Ready for Release
To:Scheduled
Duration in Previous:15d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2026-01-08T05:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2026-01-08T13:00:00.000+0000
📦
Parts Requested
Order:00087536
Status:Canceled
📦
Status: Awaiting Parts by Erin Martin
From:Scheduled
To:Awaiting Parts
Duration in Previous:3m
🚨21.0 business days
✔️
Status: Completed by Konstantin BarskyJan 28, 1:46 PM
From:Awaiting Parts
To:Completed
Duration in Previous:28d 2h
⏳3.0 business days
⏱️
3x Labor Added Feb 1, 11:07 AM
Type:Labor, Travel
Status:Open
Qty:1, 20
🏁
Status: Closed by Konstantin BarskyFeb 1, 11:22 AM
From:Completed
To:Closed
Duration in Previous:3d 21h
⏳1.0 business days
⏱️
Labor Added Feb 2, 11:24 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyFeb 2, 11:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
⚠️5.0 business days
💵
▶
2
Status: Billing Review Feb 6, 10:27 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 9, 11:18 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:3d 0h
📄
Status: Ready to Bill by Timothy AmburgeyFeb 9, 11:24 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:5m
💵
▶
2
Status: Billing Review Feb 9, 2:19 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
💵
▶
2
Status: Billing Review Feb 9, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
🚨14.0 business days
💵
▶
2
Status: Billing Review Feb 26, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 9:47 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 19h
🧾
▶
2
Invoice Created Mar 5, 11:22 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 35m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 21.0 business days (threshold: 3.0 business days)
Exceeded by 18.0 business days
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)