Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326115 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS CARDIOVASCULAR CENTER LLC — 1650 POINT WEST PKWY, AMARILLO TX, 79124

Dec 12, 2025 → Feb 22, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 22)
⏸ 66d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch 2.0d
Holding 48.8d (excluded)
Coordinators 1.3d
Field Work 0.9d
Billing 5.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.8 days
Coordinators
1.3 days
Field Work
0.9 days
Billing
5.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 22, 2026 (6 days early)
📅
51.0 days Total Age
⏱️
48.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 20, 2026
Visit 2 Feb 21, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 153 days old
🚨
Primary Delay 48.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353280)

02/19/2026 DMalloy - Called (806)290-1297 for Joe Morrison located on a PWO for this location. No answer. left a VM for a call back. Following up with an email. 

jmorrison@amarilloheartbeat.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326115
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 49.0 business days
👷
▶
3 Technician Assigned Feb 19, 4:36 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 4h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-19T00:00:00.000+0000, 2026-02-19T05:00:00.000+0000, 2026-02-20T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Feb 20, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 19h 32m
⏱️
Labor Added Feb 20, 12:16 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
4x Labor Added Feb 20, 3:44 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 2.25
💵
3x Expenses Added Feb 21, 9:01 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 21, 4:01 PM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Eric Mancerella Feb 22, 10:36 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 27, 12:13 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 21h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:22 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m
🚨 14.0 business days
🧾
Invoice Created Mar 24, 1:59 PM
Invoice Number: SM-255639

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 20, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (10)

Name Type Status Qty Amount Date
WL-03113810 Labor Open 0.25 $0.00 Feb 20, 12:16 PM
WL-03114273 Labor Open 1 $100.00 Feb 20, 3:44 PM
WL-03114274 Labor Open 2.25 $250.00 Feb 20, 3:44 PM
WL-03114275 Expenses Open 1 $234.22 Feb 20, 3:44 PM
WL-03114276 Expenses Open 1 $0.00 Feb 20, 3:44 PM
WL-03115094 Expenses Open 1 $139.48 Feb 21, 9:01 AM
WL-03115095 Expenses Open 1 $0.00 Feb 21, 9:01 AM
WL-03115096 Expenses Open 1 $334.61 Feb 21, 9:01 AM
WL-03115284 Labor Open 8 $100.00 Feb 21, 4:01 PM
WL-03123295 Labor Open 0.016666666666667 $38.00 Feb 27, 12:13 PM

Details