Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326121 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SURGERY CENTER SOUTH — 2800 ROSS CLARK CIR STE 3, DOTHAN AL, 36301

Dec 12, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Feb 11)
⏸ 46d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Material Management 1.4d
Holding 33.9d (excluded)
Coordinators 8.4d
Field Work 1.9d
Billing 13.8d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
33.9 days
Coordinators
8.4 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
13.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
45.0 days Total Age
⏱️
33.9d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
23.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 33.9 days stuck in "Ready for Release"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.9d
Scheduled
8.4d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
1.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
13.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 Brod - called 3347933411 was transferred to Tracys VM left message to schedule for next week 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326121
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
4 Technician Assigned Jan 29, 3:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-02T06:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 45d 3h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-02T17:00:00.000+0000
📦
▶
2 Parts Requested Jan 29, 3:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 7m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 30, 3:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 2.0 business days
🔩
2x Parts Added Feb 2, 12:12 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
🚗
Status: Tech Off Site by Samuel Biddie Feb 11, 11:32 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 11d 19h
⏱️
▶
2 Labor Added Feb 11, 12:05 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 229
✔️
Status: Completed by Samuel Biddie Feb 11, 12:28 PM
From: Tech Off Site
To: Completed
Duration in Previous: 56m
⏱️
3x Labor Added Feb 11, 3:21 PM
Type: Labor, Travel
Status: Open
Qty: 1, 229
🏁
Status: Closed by Samuel Biddie Feb 12, 8:12 AM
From: Completed
To: Closed
Duration in Previous: 19h 43m
⏳ 4.0 business days
⏱️
Labor Added Feb 17, 10:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 19h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:22 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m
⚠️ 8.0 business days
🧾
Invoice Created Mar 16, 6:55 PM
Invoice Number: SM-255639

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📦
Parts Order 00089319
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Feb 11, 12:00 PM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (8)

Name Type Status Qty Amount Date
WL-03087979 Parts Open 2 $0.00 Feb 2, 12:12 PM
WL-03087980 Expenses Open 1 $0.00 Feb 2, 12:12 PM
WL-03100928 Labor Open 5 $450.00 Feb 11, 12:05 PM
WL-03100932 Travel Open 229 $0.00 Feb 11, 12:08 PM
WL-03101425 Labor Open 1 $100.00 Feb 11, 3:21 PM
WL-03101426 Labor Open 1 $450.00 Feb 11, 3:21 PM
WL-03101427 Travel Open 229 $0.00 Feb 11, 3:21 PM
WL-03108447 Labor Open 0.016666666666667 $38.00 Feb 17, 10:14 AM

Details