Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326147 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS ORTHOPEDIC HOSPITAL — 7401 MAIN ST, HOUSTON TX, 77030

Dec 12, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 43d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 2.0d
Material Management 1.4d
Holding 31.8d (excluded)
Coordinators 9.3d
Field Work 4.1d
Billing 15.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
31.8 days
Coordinators
9.3 days
Over SLA
Field Work
4.1 days
Over SLA
Billing
15.6 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 11, 2026 (10 days late)
📅
43.5 days Total Age
⏱️
31.8d in Ready for Release Longest Stage
🔄
15 transitions Status Changes
⚠️
23.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 31.8 days stuck in "Ready for Release"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.8d
Scheduled
4.0d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Tech On Site
4.1d / 1.0d SLA
Reschedule
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
15.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

SR 1-557138541196


01/27/2026 Brod- called 3464176072 to speak to Jonathan Martinez, Biomed Technician II. he confirmed FSE onsite for 02/02. following up in email to jonathan.martinez1@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326147
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 32.0 business days
📅
▶
5 Dispatch Scheduled Jan 27, 4:06 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 3h
👷
Technician Assigned by Brandi Rodriguez
Technician: a0h5A00000HDRy2QAH, Marvin Rivas
📦
Parts Requested
Order: 00089134
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Sean Weaver Jan 28, 11:40 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 19h 32m
🔩
2x Parts Added Jan 29, 11:24 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 2, 12:18 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 5d 0h
⏳ 3.0 business days
🚗
Travel Added Feb 4, 11:57 AM
Type: Travel
Status: Open
Qty: 20
⏱️
2x Labor Added Feb 4, 12:12 PM
Type: Labor
Status: Open
Qty: 1, 1.75
🔄
Status: Reschedule by Marvin Rivas Feb 4, 12:26 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 2d 0h
🗓️
▶
2 Status: Scheduled Feb 4, 11:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-10T14:00:00.000+0000
⏳ 4.1 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 10, 1:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 14h
⏱️
Labor Added Feb 10, 11:02 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 10, 11:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.1 business days
⏱️
▶
2 Labor Added Feb 13, 12:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 12h
🚨 10.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 19h
💰
▶
2 Status: Invoiced Mar 5, 11:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255639

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 9.8 business days (threshold: 1.0 business days)
Exceeded by 8.8 business days
Ready to Bill
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📦
Parts Order 00089134
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 10, 9:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (7)

Name Type Status Qty Amount Date
WL-03083202 Parts Open 2 $0.00 Jan 29, 11:24 AM
WL-03083203 Expenses Open 1 $0.00 Jan 29, 11:24 AM
WL-03091135 Travel Open 20 $0.00 Feb 4, 11:57 AM
WL-03091150 Labor Open 1 $100.00 Feb 4, 12:12 PM
WL-03091151 Labor Open 1.75 $100.00 Feb 4, 12:12 PM
WL-03100455 Labor Open 1.5 $100.00 Feb 10, 11:02 PM
WL-03104978 Labor Open 0.016666666666667 $38.00 Feb 13, 12:18 PM

Details