Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 11, 2026 (10 days late)
📅
43.5 daysTotal Age
⏱️
31.8d in Ready for ReleaseLongest Stage
🔄
17 transitionsStatus Changes
⚠️
21.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
10 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1Feb 2, 2026
Visit 2Feb 10, 2026
AI Analysis
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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay31.8 days stuck in "Ready for Release"
⏱️
Total Delay21.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.8d
Scheduled
7.0d / 2.0d SLA
Awaiting Parts
2.3d / 3.0d SLA
Tech On Site
4.1d / 1.0d SLA
Reschedule
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
16.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/27/2026 Brod- called 3464176072 to speak to Jonathan Martinez, Biomed Technician II. he confirmed FSE onsite for 02/02. following up in email to jonathan.martinez1@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
FMI implemented.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.