Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326164 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR JOINT REPLACEMENT INSTITUTE (SJRI) — 107 NATCHEZ PARK DR STE 202, DICKSON TN, 37055

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 4 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 12, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 11 Scheduled ▶ Running 0 1
Feb 11 → Feb 12 Awaiting Parts ⏸ Paused 1 —
Feb 12 → Feb 18 Scheduled ▶ Running 3 4
Feb 18 → Feb 18 Tech On Site ▶ Running 0 4
Dispatch 2.0d
Material Management 1.4d
Holding 39.8d (excluded)
Coordinators 3.6d
Field Work 0.5d
Billing 4.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
39.8 days
Coordinators
3.6 days
Over SLA
Field Work
0.5 days
Billing
4.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
45.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
13.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Scheduled
3.6d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RAnrold - Spoke Melissa McDonald. she confrimed SN# and Ryan for 02/08. 615-326-2992 desk number. Main office number 615-342-0038

Take ER entrance and elevetor to second floor.

ATTN: Melissa McDonald 

Melissa.McDonald2@hcahealthcare.com


02/11/2026: ARoosa- Called; 615-342-0038, Oper. answered and was disconnected before I spoke. Called again disconnected when Oper. picked up. 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326164
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
👷
▶
5 Technician Assigned Feb 11, 3:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
📦
Parts Requested
Order: 00090190
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Feb 12, 2:24 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 22h 49m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Feb 18, 11:03 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 14
⏱️
▶
2 Labor Added Feb 18, 1:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 2h 4m
🏁
Status: Closed by Ryan Lewis Feb 18, 3:21 PM
From: Completed
To: Closed
Duration in Previous: 2h 13m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 27, 1:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 21h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 20h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📦
Parts Order 00090190
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (6)

Name Type Status Qty Amount Date
WL-03103103 Parts Open 1 $0.00 Feb 12, 2:24 PM
WL-03103104 Expenses Open 1 $0.00 Feb 12, 2:24 PM
WL-03110163 Labor Open 0.5 $525.00 Feb 18, 11:06 AM
WL-03110164 Travel Open 14 $0.00 Feb 18, 11:06 AM
WL-03110385 Labor Open 1.5 $100.00 Feb 18, 1:05 PM
WL-03123412 Labor Open 0.016666666666667 $38.00 Feb 27, 1:06 PM

Details