📍 TRISTAR CENTENNIAL MEDICAL CENTER — 2300 PATTERSON ST, NASHVILLE TN, 37203
Dec 12, 2025 → Feb 19, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 2 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 18, 2026
2 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 13
Ready for Release
⏸ Paused
41
—
Feb 13 → Feb 13
Scheduled
▶ Running
0
1
Feb 13 → Feb 18
Awaiting Parts
⏸ Paused
2
—
Feb 18 → Feb 19
Tech On Site
▶ Running
1
2
Dispatch2.0d
Material Management2.4d
Holding41.8d (excluded)
Coordinators0.0d
Field Work1.9d
Billing8.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.4 days
Holding(excluded from total)
41.8 days
Coordinators
0.0 days
Field Work
1.9 days
Over SLA
Billing
8.7 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 19, 2026 (9 days early)
📅
46.0 daysTotal Age
⏱️
41.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
11.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay41.8 days stuck in "Ready for Release"
⏱️
Total Delay11.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
2.4d / 3.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
8.5d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353023)
02/18/2026 BBallard - Software was upgraded but a follow up is needed for once the batteries arrive.
02/13/2026 RArnold - Called 615-930-9427 for Jacob. He confirmed on seperate call that we can schedule Bruce for 02/18. Address is 2300 Patterson. Jacob will escort Bruce to the biomed to work there.
02/13/2026 RArnold - Called 615-630-1900 for Jacob. He is not at his desk. Sending an email. Let him know I am trying to schedule for next week.
02/13/2026 RArnold - Called 16153421000 asked for equipment management. Was sent back to biomed. Was given Jacob's number - 615-630-1900
02/13/2026 RArnold - Called 16153421000 asked for Biomed. Per Derek, contact is Jacob.Moss@HealthTrustPG.com. Need to call back and ask for equipment management
02/11/2026 RArnold - Called 615-744-2511 for Dereck. Sending him an email with all Tristar SN#s. Derek.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.744.0209 Taylor's old office number. Spoke to Hamdi. she is not the equpiment corrdinator but gave me number for Dereck 615-744-2511 - Dereck Patterson Dereck.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.982.5412 for Taylor Passmore. She is no longer euipment coordinator. Will have to call location directly.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01326169 - FCO - Venue Go Ultrasound - NASHVILLE - TRISTAR CENTENNIAL MEDICAL CENTER
Feb 18, 2026 8:00am – 5:00pm
Work Order: WO-01326169
Account: GE Healthcare FMI
Customer Case Number: 1-554880322533, 1-554908083401
Location: TRISTAR CENTENNIAL MEDICAL CENTER
Address: 2300 PATTERSON ST, NASHVILLE, TN 37203
Manufacturer:
Model #: Venue Go Ultrasound
Serial #: VGD000521
Contact Name: Jacob Moss
Contact Phone:
JFIF
VGD000521 SN
Feb 18, 2026
JFIF
VGD000521 SW
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326169
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨42.0 business days
👷
▶
5
Technician Assigned Feb 13, 4:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For:2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From:Ready for Release
To:Scheduled
Duration in Previous:60d 3h
📦
Parts Requested
Order:00090387
Status:Canceled
📦
Status: Awaiting Parts by Rebecca Arnold
From:Scheduled
To:Awaiting Parts
Duration in Previous:2m
⏳3.0 business days
🔧
Status: Tech On Site by Bruce BallardFeb 18, 12:02 PM
From:Awaiting Parts
To:Tech On Site
Duration in Previous:4d 19h
⏱️
2x Labor Added Feb 18, 12:14 PM
Type:Labor
Status:Open
Qty:4, 1.5
🚗
Travel Added Feb 18, 12:34 PM
Type:Travel
Status:Open
Qty:284
⏳2.0 business days
✔️
Status: Completed by Bruce BallardFeb 19, 4:49 PM
From:Tech On Site
To:Completed
Duration in Previous:1d 4h
🏁
Status: Closed by Bruce BallardFeb 19, 4:56 PM
From:Completed
To:Closed
Duration in Previous:7m
⏳3.9 business days
⏱️
▶
2
Labor Added Feb 24, 2:22 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:4d 21h
⏳3.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 26, 11:26 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 21h, 1m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 9:47 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 22h
🧾
▶
2
Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1h 35m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)