Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326171 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR CENTENNIAL MEDICAL CENTER — 2300 PATTERSON ST, NASHVILLE TN, 37203

Dec 12, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 19, 2026
3 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 13 Ready for Release ⏸ Paused 41 —
Feb 13 → Feb 13 Scheduled ▶ Running 0 1
Feb 13 → Feb 19 Awaiting Parts ⏸ Paused 3 —
Feb 19 → Feb 19 Tech On Site ▶ Running 0 1
Dispatch 2.0d
Material Management 2.6d
Holding 41.8d (excluded)
Coordinators 0.0d
Field Work 1.0d
Billing 3.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.6 days
Holding (excluded from total)
41.8 days
Coordinators
0.0 days
Field Work
1.0 days
Billing
3.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
46.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
2.6d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 BBallard - BioMed department was unable to locate device. Form attached.


02/13/2026 RArnold - Called 615-930-9427 for Jacob. He confirmed on seperate call that we can schedule Bruce for 02/18. Address is 2300 Patterson. Jacob will escort Bruce to the biomed to work there.


02/13/2026 RArnold - Called 615-630-1900 for Jacob. He is not at his desk. Sending an email. Let him know I am trying to schedule for next week. 


02/13/2026 RArnold - Called 16153421000 asked for equipment management. Was sent back to biomed. Was given Jacob's number - 615-630-1900


02/13/2026 RArnold - Called 16153421000 asked for Biomed. Per Derek, contact is Jacob.Moss@HealthTrustPG.com. Need to call back and ask for equipment management


02/11/2026 RArnold - Called 615-744-2511 for Dereck. Sending him an email with all Tristar SN#s. Derek.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.744.0209 Taylor's old office number. Spoke to Hamdi. she is not the equpiment corrdinator but gave me number for Dereck 615-744-2511 - Dereck Patterson Dereck.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.982.5412 for Taylor Passmore. She is no longer euipment coordinator. Will have to call location directly.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326171
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
5 Technician Assigned Feb 13, 4:03 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 60d 3h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
📦
Parts Requested
Order: 00090385
Status: Canceled
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
⏳ 3.0 business days
🔧
Status: Tech On Site by Bruce Ballard Feb 18, 8:33 PM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 5d 4h
⏱️
Labor Added Feb 18, 8:40 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 19, 6:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 3m
⚠️ 7.7 business days
⏱️
▶
2 Labor Added Mar 2, 1:48 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10d 19h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 19h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📦
Parts Order 00090385
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (2)

Name Type Status Qty Amount Date
WL-03111302 Labor Open 1 $0.00 Feb 18, 8:40 PM
WL-03126253 Labor Open 0.016666666666667 $38.00 Mar 2, 1:48 PM

Details