Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326193 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Dec 12, 2025 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Feb 16)
⏸ 63d excluded (parts wait + holding)
✓ SLA Met (12d early)
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 0.0d
Field Work 0.5d
Billing 9.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
0.0 days
Field Work
0.5 days
Billing
9.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
47.1 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352296)

02/16/2026 RArnold - Dispatching to Eric

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326193
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
👷
▶
3 Technician Assigned Feb 16, 3:53 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 3h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 16, 3:59 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 12, 0.5
⏱️
Labor Added Feb 16, 5:19 PM
Type: Labor
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Eric Mancerella Feb 16, 6:00 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 1m
💵
Expenses Added Feb 16, 7:28 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 16, 7:34 PM
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 16, 7:40 PM
Travel Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 43m, 0m
⚠️ 6.5 business days
⏱️
▶
2 Labor Added Feb 24, 11:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 11:02 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 22h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 16, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (8)

Name Type Status Qty Amount Date
WL-03107527 Labor Open 12 $525.00 Feb 16, 4:04 PM
WL-03107528 Labor Open 0.5 $0.00 Feb 16, 4:04 PM
WL-03107649 Labor Open 1 $100.00 Feb 16, 5:19 PM
WL-03107863 Expenses Open 1 $0.00 Feb 16, 7:28 PM
WL-03107870 Expenses Open 1 $872.72 Feb 16, 7:34 PM
WL-03107871 Expenses Open 1 $40.00 Feb 16, 7:34 PM
WL-03107889 Travel Open 40 $0.00 Feb 16, 7:40 PM
WL-03117528 Labor Open 0.016666666666667 $38.00 Feb 24, 11:27 AM

Details