Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326197 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Dec 12, 2025 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 19)
⏸ 65d excluded (parts wait + holding)
✓ SLA Met (9d early)
Dispatch 2.0d
Holding 48.8d (excluded)
Coordinators 0.0d
Field Work 0.3d
Billing 9.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
48.8 days
Coordinators
0.0 days
Field Work
0.3 days
Billing
9.3 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
50.0 days Total Age
⏱️
48.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 48.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352859)

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
Completed software only. Will return for complete battery replacement once batteries are available.
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326197
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 49.0 business days
📅
▶
4 Dispatch Scheduled Feb 19, 11:46 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Tech On Site
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 23h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🔧
Status: Tech On Site by Eric Mancerella
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
⏱️
Labor Added Feb 19, 11:52 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Feb 19, 1:32 PM
Type: Labor
Status: Open
Qty: 1, 0.75
✔️
Status: Completed by Eric Mancerella Feb 19, 1:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 2m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 24, 11:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 11:02 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 23h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 21h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:13 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m
⚠️ 8.0 business days
🧾
Invoice Created Mar 16, 6:57 PM
Invoice Number: SM-255626

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 19, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255626

Work Details (4)

Name Type Status Qty Amount Date
WL-03111979 Labor Open 0.5 $0.00 Feb 19, 11:52 AM
WL-03112095 Labor Open 1 $100.00 Feb 19, 1:32 PM
WL-03112096 Labor Open 0.75 $0.00 Feb 19, 1:32 PM
WL-03117502 Labor Open 0.016666666666667 $38.00 Feb 24, 11:18 AM

Details