Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326198 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Dec 12, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 3 biz days
Paused: 42 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 17 Scheduled ▶ Running 0 1
Feb 17 → Feb 17 Tech On Site ▶ Running 0 1
Feb 17 → Feb 17 Completed ▶ Running 0 1
Feb 17 → Feb 19 Closed ▶ Running 2 3
Feb 19 → Feb 19 Incomplete ▶ Running 0 3
Dispatch 2.0d
Holding 42.8d (excluded)
Coordinators 0.0d
Field Work 1.0d
Incomplete 0.1d (excluded)
Billing 9.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.8 days
Coordinators
0.0 days
Field Work
1.0 days
Incomplete (excluded from total)
0.1 days
Billing
9.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
45.1 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
8.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Created follow up WO as requested. (WO-01352525)

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326198
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
📅
▶
4 Dispatch Scheduled Feb 17, 10:29 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Tech On Site
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 63d 22h
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🔧
Status: Tech On Site by Eric Mancerella
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
4x Labor Added Feb 17, 10:36 AM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 0.5, 1
⏱️
Labor Added Feb 17, 11:38 AM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Eric Mancerella Feb 17, 6:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 23m, 0m
⏳ 1.6 business days
⚠️
Status: Incomplete by Sean Currie Feb 18, 7:35 PM
From: Closed
To: Incomplete
Duration in Previous: 1d 0h
💵
Expenses Added Feb 18, 8:06 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Eric Mancerella Feb 18, 8:12 PM
From: Incomplete
To: Closed
Duration in Previous: 36m
⏳ 4.5 business days
⏱️
▶
2 Labor Added Feb 24, 1:13 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 11:02 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 21h
🧾
▶
2 Invoice Created Mar 5, 11:13 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 17, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255626

Work Details (7)

Name Type Status Qty Amount Date
WL-03108492 Labor Open 0.25 $100.00 Feb 17, 10:36 AM
WL-03108493 Labor Open 0.5 $0.00 Feb 17, 10:36 AM
WL-03108494 Expenses Open 1 $154.01 Feb 17, 10:36 AM
WL-03108495 Expenses Open 1 $0.00 Feb 17, 10:36 AM
WL-03108592 Labor Open 2 $100.00 Feb 17, 11:38 AM
WL-03111233 Expenses Open 1 $0.00 Feb 18, 8:06 PM
WL-03117739 Labor Open 0.016666666666667 $38.00 Feb 24, 1:13 PM

Details