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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326204 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Dec 12, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 2 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 17 Scheduled ▶ Running 0 1
Feb 17 → Feb 17 Tech Off Site ▶ Running 0 1
Feb 17 → Feb 18 Tech On Site ▶ Running 1 2
Dispatch 2.0d
Holding 42.8d (excluded)
Coordinators 0.1d
Field Work 0.6d
Billing 8.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.8 days
Coordinators
0.1 days
Field Work
0.6 days
Billing
8.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
44.0 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Scheduled
0.1d / 2.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
8.6d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson- Created follow up Wo as requested. (WO-01352537)

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326204
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
👷
▶
3 Technician Assigned Feb 17, 1:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 64d 1h
🚗
Status: Tech Off Site by Eric Mancerella Feb 17, 2:29 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 1h 4m
🔧
▶
2 Status: Tech On Site Feb 17, 3:41 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
💵
▶
2 Expenses Added Feb 17, 7:28 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 49m, 0m
⚠️ 5.6 business days
⏱️
▶
2 Labor Added Feb 24, 2:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 9:16 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 18h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 0h
🧾
▶
2 Invoice Created Mar 5, 11:23 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 17, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (3)

Name Type Status Qty Amount Date
WL-03108911 Labor Open 1.25 $100.00 Feb 17, 3:46 PM
WL-03109385 Expenses Open 1 $0.00 Feb 17, 7:28 PM
WL-03117875 Labor Open 0.016666666666667 $38.00 Feb 24, 2:20 PM

Details