Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326234 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920

Dec 12, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 32d excluded (parts wait + holding)
✓ SLA Met (24d early)
Dispatch 2.0d
Material Management 1.7d
Holding 23.8d (excluded)
Coordinators 12.0d
Field Work 2.2d
Billing 23.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.7 days
Holding (excluded from total)
23.8 days
Coordinators
12.0 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
23.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
39.0 days Total Age
⏱️
23.8d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
31.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 23.8 days stuck in "Ready for Release"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.8d
Assigned
11.6d / 0.5d SLA
Awaiting Parts
1.7d / 3.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
23.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. *** 01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326234
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 24.0 business days
👷
Status: Assigned by Brandi Rodriguez Jan 15, 12:50 PM
From: Ready for Release
To: Assigned
Duration in Previous: 31d 0h
📦
▶
2 Parts Requested Jan 15, 1:12 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Assigned
To: Awaiting Parts
Duration in Previous: 21m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 2:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Awaiting Parts
To: Assigned
Duration in Previous: 1d 0h
⏳ 2.0 business days
🔩
2x Parts Added Jan 19, 9:20 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-02-02T13:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Feb 2, 7:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 57m
⏳ 1.6 business days
⏱️
Labor Added Feb 3, 7:46 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Bruce Ballard Feb 3, 7:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 0h
🏁
Status: Closed by Bruce Ballard Feb 4, 7:21 PM
From: Completed
To: Closed
Duration in Previous: 23h 23m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Feb 6, 12:28 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 9, 11:19 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 9, 2:18 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 9, 3:17 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 9.0 business days
💵
▶
2 Status: Billing Review Feb 19, 1:32 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:24 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 21h, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 9:11 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 21h, 0m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:33 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 0h
🧾
▶
2 Invoice Created Mar 5, 11:21 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 47m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 11.6 business days (threshold: 4.0 business hours)
Exceeded by 11.1 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00088394
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 2, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255634

Work Details (4)

Name Type Status Qty Amount Date
WL-03070138 Parts Open 2 $0.00 Jan 19, 9:20 AM
WL-03070139 Expenses Open 1 $0.00 Jan 19, 9:20 AM
WL-03090335 Labor Open 1.5 $100.00 Feb 3, 7:46 PM
WL-03095252 Labor Open 0.016666666666667 $38.00 Feb 6, 12:28 PM

Details