Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326241 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920

Dec 12, 2025 → Jan 31, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 31)
⏸ 32d excluded (parts wait + holding)
✓ SLA Met
Dispatch 2.0d
Material Management 1.7d
Holding 23.8d (excluded)
Coordinators 11.3d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.7 days
Holding (excluded from total)
23.8 days
Coordinators
11.3 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 1, 2026 (on time)
📅
36.0 days Total Age
⏱️
23.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
13.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 23.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.8d
Assigned
10.6d / 0.5d SLA
Awaiting Parts
1.7d / 3.0d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. *** 01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326241
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 24.0 business days
👷
Status: Assigned by Brandi Rodriguez Jan 15, 12:50 PM
From: Ready for Release
To: Assigned
Duration in Previous: 31d 0h
📦
▶
2 Parts Requested Jan 15, 1:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Assigned
To: Awaiting Parts
Duration in Previous: 13m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 2:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Awaiting Parts
To: Assigned
Duration in Previous: 1d 1h
⏳ 2.0 business days
🔩
2x Parts Added Jan 19, 9:15 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 7.0 business days
🔩
2x Parts Added Jan 27, 2:17 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled Jan 30, 1:45 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 13d 23h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-30T16:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Jan 30, 9:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 5m
💵
4x Expenses Added Jan 30, 9:57 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 1.5, 3, 204
✔️
Status: Completed by Bruce Ballard Jan 30, 10:16 PM
From: Tech On Site
To: Completed
Duration in Previous: 26m
⏳ 0.2 business days
🏁
Status: Closed by Bruce Ballard Jan 31, 10:35 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 1.0 business days
⏱️
Labor Added Feb 2, 9:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 11h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 8h
💰
Status: Invoiced by Yecenia Campos Feb 5, 4:15 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m
🚨 35.0 business days
🧾
Invoice Created Mar 25, 4:15 PM
Invoice Number: SM-253009

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00088387
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Jan 30, 11:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-253009

Work Details (9)

Name Type Status Qty Amount Date
WL-03070122 Parts Open 2 $0.00 Jan 19, 9:15 AM
WL-03070123 Expenses Open 1 $0.00 Jan 19, 9:15 AM
WL-03080056 Parts Open 2 $0.00 Jan 27, 2:17 PM
WL-03080057 Expenses Open 1 $0.00 Jan 27, 2:17 PM
WL-03086216 Expenses Open 1 $0.00 Jan 30, 9:57 PM
WL-03086214 Labor Open 1.5 $100.00 Jan 30, 9:57 PM
WL-03086215 Labor Open 3 $0.00 Jan 30, 9:57 PM
WL-03086217 Travel Open 204 $0.00 Jan 30, 9:58 PM
WL-03087639 Labor Open 0.016666666666667 $38.00 Feb 2, 9:26 AM

Details