Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326257 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA — 4257 SEMINOLE TRL, CHARLOTTESVILLE VA, 22911-8214

Dec 12, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 7)
⏸ 22d excluded (parts wait + holding)
✓ SLA Met (24d early)
Dispatch 2.0d
Holding 17.8d (excluded)
Coordinators 0.0d
Field Work 2.0d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
17.8 days
Coordinators
0.0 days
Field Work
2.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
20.0 days Total Age
⏱️
17.9d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 17.9 days stuck in "Closed"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
17.9d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326257
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 18.0 business days
👷
▶
3 Technician Assigned Jan 7, 10:28 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 22h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-07T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 7, 10:43 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Ryan Lewis Jan 7, 11:21 AM
From: Tech On Site
To: Completed
Duration in Previous: 37m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Jan 8, 12:02 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
🚨 18.0 business days
⏱️
Labor Added Feb 2, 11:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 24d 23h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 7, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-253009

Work Details (2)

Name Type Status Qty Amount Date
WL-03056049 Labor Open 1.5 $100.00 Jan 7, 10:46 AM
WL-03087850 Labor Open 0.016666666666667 $38.00 Feb 2, 11:16 AM

Details