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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326273 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UT HEALTH RGV ORTHOPEDICS & SPORTS MEDICINE WESLACO — 1315 E 6TH ST STE 10, WESLACO TX, 78596

Dec 12, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 8 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
5d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 20 Assigned ▶ Running 5 6
Feb 20 → Feb 23 Scheduled ▶ Running 1 7
Feb 23 → Feb 24 Tech On Site ▶ Running 1 8
Dispatch 2.0d
Holding 40.8d (excluded)
Coordinators 7.3d
Field Work 0.7d
Billing 4.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
40.8 days
Coordinators
7.3 days
Over SLA
Field Work
0.7 days
Billing
4.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 24, 2026 (4 days early)
📅
48.1 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
5.5d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/20/2026 LHill-Called 956-296-2821 . spoke with Adriana Gonzalez. she confirmed 02/23 with tech arrival between 12-2 works for her.

Contact Name: Adriana Gonzalez 956-296-2827

Address verified: yes

POC email address:  adrianagonzalez@utrgv.com

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? No

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



02/12/2026 LHill-called 956-296-2821. They don't have a Bio Med Department. Scheduling person took my info down and said she would have someone to call me back.


02/06/2026 LHill-Called 956-296-2821 . spoke with Mike and he took my info and will have someone to call me back.


01/19/2026 YEspino Called 956-296-2821 to verify the ultrasound device in question. Was able to speak to the answering service and was advised they are closed for the day and was advised to call back tomorrow.



🔧 Work Performed
Completed software only. Will need to return to replace batteries once available
🔍 Technician Findings
Completed software upgrade to 4.5
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326273
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-23T18:45:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Feb 23, 2:12 PM
5x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Curtis Sprague
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
Labor Added Feb 23, 7:39 PM
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Curtis Sprague Feb 23, 7:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 33m, 0m
⏳ 4.5 business days
⏱️
▶
2 Labor Added Feb 27, 1:05 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 20h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:23 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m
🚨 11.0 business days
🧾
Invoice Created Mar 19, 1:17 PM
Invoice Number: SM-255639

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 23, 1:45 PM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (7)

Name Type Status Qty Amount Date
WL-03116278 Labor Open 3 $250.00 Feb 23, 2:12 PM
WL-03116279 Labor Open 1 $0.00 Feb 23, 2:12 PM
WL-03116280 Labor Open 1.5 $100.00 Feb 23, 2:12 PM
WL-03116281 Travel Open 180 $0.00 Feb 23, 2:12 PM
WL-03116282 Travel Open 180 $0.00 Feb 23, 2:12 PM
WL-03116860 Labor Open 3.5 $250.00 Feb 23, 7:39 PM
WL-03123404 Labor Open 0.016666666666667 $38.00 Feb 27, 1:05 PM

Details