Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326298 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 VASCULAR ACCESS ASSOCIATES — 238 ORLANDO AVE, NASHVILLE TN, 37209

Dec 12, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 5 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 18 Ready for Scheduling ▶ Running 3 4
Feb 18 → Feb 19 Scheduled ▶ Running 1 5
Feb 19 → Feb 19 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 40.8d (excluded)
Coordinators 5.1d
Field Work 0.3d
Billing 8.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
40.8 days
Coordinators
5.1 days
Over SLA
Field Work
0.3 days
Billing
8.1 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
46.0 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326298
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 12, 1:29 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 59d 1h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Feb 18, 3:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 2h
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 19, 4:07 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 4, 1, 284, 283
✔️
Status: Completed by Bruce Ballard Feb 19, 6:45 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 38m, 1m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Feb 24, 11:27 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 16h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 22h
🧾
▶
2 Invoice Created Mar 5, 11:22 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 35m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 19, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-255639

Work Details (6)

Name Type Status Qty Amount Date
WL-03112418 Labor Open 4 $0.00 Feb 19, 4:10 PM
WL-03112419 Labor Open 4 $450.00 Feb 19, 4:10 PM
WL-03112420 Labor Open 1 $100.00 Feb 19, 4:10 PM
WL-03112421 Travel Open 284 $0.00 Feb 19, 4:10 PM
WL-03112422 Travel Open 283 $0.00 Feb 19, 4:10 PM
WL-03117529 Labor Open 0.016666666666667 $38.00 Feb 24, 11:27 AM

Details