Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326321 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL OF TEXAS — 7600 FANNIN ST, HOUSTON TX, 77054-1906

Dec 12, 2025 → Jan 9, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 9)
⏸ 13d excluded (parts wait + holding)
✓ SLA Met (22d early)
Dispatch 2.0d
Material Management 0.4d
Holding 10.8d (excluded)
Coordinators 8.7d
Field Work 1.9d
Billing 11.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
0.4 days
Holding (excluded from total)
10.8 days
Coordinators
8.7 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
11.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 9, 2026 (22 days early)
📅
21.0 days Total Age
⏱️
10.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
26.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 10.8 days stuck in "Ready for Release"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
10.8d
Scheduled
8.7d / 2.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.8d / 1.0d SLA
Ready to Bill
10.7d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 EMartin rcvd email from POC asking when remaining devices will be completed replied advising FSE onsite 01/05/26 after holidays to complete remaining devices 

12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Implemented FMI.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326321
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 11.0 business days
👷
▶
5 Technician Assigned Dec 29, 9:41 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 13d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T17:00:00.000+0000, 2026-01-05T13:00:00.000+0000
📦
Parts Requested
Order: 00087355
Status: Closed
📦
Status: Awaiting Parts by Erin Martin
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Dec 29, 1:07 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 3h 24m
⚠️ 9.0 business days
🔧
Status: Tech On Site by Marvin Rivas Jan 8, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 22h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 9, 12:04 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 30
✔️
▶
2 Status: Completed Jan 9, 12:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 21, 1:24 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 12d 0h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 4h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Ready to Bill
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days

🔗 Related Artifacts

📦
Parts Order 00087355
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 5, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
SM-253011

Work Details (6)

Name Type Status Qty Amount Date
WL-03048974 Parts Open 2 $0.00 Dec 29, 1:07 PM
WL-03048975 Expenses Open 1 $0.00 Dec 29, 1:07 PM
WL-03059464 Labor Open 1.5 $100.00 Jan 9, 12:04 PM
WL-03059465 Labor Open 3.5 $100.00 Jan 9, 12:04 PM
WL-03059469 Travel Open 30 $0.00 Jan 9, 12:08 PM
WL-03073384 Labor Open 0.016666666666667 $38.00 Jan 21, 1:24 PM

Details