📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020
Dec 15, 2025 → Mar 10, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 22, 2025
✗ SLA Missed (44 biz days late)
Active: 49 biz days
Paused: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 17 → Jan 5, 2026
11 business days (counted)
Running total: 13 of 5 biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 13 of 5 biz days used
14d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 26, 2026
14 business days (counted)
Running total: 27 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Jan 26 → Feb 5, 2026
8 business days (not counted)
22d
▶ Clock Running
Status: Reschedule
Feb 5 → Mar 10, 2026
22 business days (counted)
Running total: 49 of 5 biz days used
Created: Dec 15, 2025Completed: Mar 10, 2026
Business Days Used49 / 5
05d budget+44d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 15 → Dec 15
Created
▶ Running
0
0 / 5
Dec 15 → Dec 15
Ready for Scheduling
▶ Running
0
0 / 5
Dec 15 → Dec 17
Assigned
▶ Running
2
2 / 5
Dec 17 → Jan 5
Scheduled
▶ Running
11
13 / 5
Jan 5 → Jan 5
Entered
▶ Running
0
13 / 5
Jan 5 → Jan 26
Assigned
▶ Running
14
27 / 5
Jan 26 → Feb 5
Awaiting Parts
⏸ Paused
8
—
Feb 5 → Mar 10
Reschedule
▶ Running
22
49 / 5
Dispatch0.0d
Material Management8.1d
Coordinators52.7d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.1 days
Over SLA
Coordinators
52.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 15, 2025
Due: Dec 22, 2025
Completed: Mar 10, 2026 (77 days late)
📅
58.0 daysTotal Age
⏱️
23.0d in RescheduleLongest Stage
🔄
10 transitionsStatus Changes
⚠️
53.6d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Jan 15, 2026
Visit 2Mar 10, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 244 days old
🚨
Primary Delay23.0 days stuck in "Reschedule"
⏱️
Total Delay53.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
17.7d / 0.5d SLA
Scheduled
11.7d / 2.0d SLA
Awaiting Parts
8.1d / 3.0d SLA
Reschedule
23.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
PO # 4010577765HTM
1/5/26 CDempsey- wo being transferred back to Nick's tech.
12/29/25 CDempsey- Tyler was not permitted into the facility due to credentialing.
12/17/25 CDempsey- Tyler Bollman flying to Utah. Will be onsite on Monday Dec 29th.
🔧Work Performed
Connected all the leads to main board, then applied power to system. No sparks, burning, or short circuiting was detected. Performed a function test, and a scale weight test. All electrical systems are operational.
The 1115 will need a new Power cable and 10 screws for the main board electrical box.
Replaced power cable, reset retract mechanism, and replaced the screws
🔍Technician Findings
Found 1115 big wheel stretcher with sheared off grounding pin on the electrical cord. The electrical box to the main board had also been unscrewed with the all the electrical connections unplugged.
⚠️Problem Description
Damage to power cord. Scale inoperative. Ground pin to power cord missing.
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: christopher.davis2@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326507Location: Lone Peak HospitalAddress: 11900 S STATE ST DRAPER, UT 84020Device: 1115 2018006801205Problem Description: Damage to power cord. Scale inoperative. Ground
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: christopher.davis2@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326507Location: Lone Peak HospitalAddress: 11900 S STATE ST DRAPER, UT 84020Device: 1115 2018006801205Problem Description: Damage to power cord. Scale inoperative. Ground
PDF
PO Request WO-01326507
Jan 15, 2026
PDF
PO_8_4010577765HTM_0_US
Mar 12, 2026
PDF
GE Healthcare PO# 4010577765HTM Revision 1
Mar 24, 2026
Timeline
📋
▶
2
Work Order Created Dec 15, 8:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 15, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 12m
⏳3.0 business days
👷
Technician Assigned by Craig DempseyDec 17, 1:01 PM