Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326538 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Dec 15, 2025 → Apr 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (182 biz days early)
Active: 78 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
59d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Mar 12, 2026
59 business days (counted)
Running total: 59 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Mar 12 → Mar 26, 2026
10 business days (counted)
Running total: 69 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 8, 2026
9 business days (counted)
Running total: 78 of ? biz days used
Created: Dec 15, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Mar 12 Ready for Scheduling ▶ Running 59 59
Mar 12 → Mar 26 On Hold ▶ Running 10 69
Mar 26 → Apr 8 Scheduled ▶ Running 9 78
Dispatch 0.1d
Holding 11.0d (excluded)
Coordinators 69.8d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
11.0 days
Coordinators
69.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2026 Completed: Apr 8, 2026 (267 days early)
📅
79.0 days Total Age
⏱️
60.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
67.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 60.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 67.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
60.0d / 1.0d SLA
On Hold
11.0d
Scheduled
9.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 mklose dispatch to April

03/11/2026 MHamersley - per email dtd 2/3/2026 between FSE, April & POC, Kimberly, these 2 devices are not in inventory at UMass  

IntelliVue G7m DE43806415

IntelliVue G7m DE43806414


01/29/2026 Mklose emailed POC offered April, Feb 3

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Dec 15, 10:30 AM
Work Order: WO-01326538
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Dec 15, 11:00 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 29m
🚨 60.0 business days
⏸️
Status: On Hold by Rebecca Arnold Mar 12, 8:47 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 86d 20h
🚨 11.0 business days
👷
▶
3 Technician Assigned Mar 26, 1:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-02T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 14d 4h
⚠️ 9.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 7, 2:19 PM
Scheduled For: 2026-04-07T13:00:00.000+0000
⏱️
2x Labor Added Apr 7, 4:42 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 8, 4:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Apr 9, 1:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 1:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 55m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 56m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 60.0 business days (threshold: 1.0 business days)
Exceeded by 59.0 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 7, 9:00 AM
Created
Dec 15, 10:30 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03176431 Labor Open 1 $95.00 Apr 7, 4:42 PM
WL-03176432 Labor Open 1 $310.00 Apr 7, 4:42 PM
WL-03179681 Labor Open 0.016666666666667 $76.00 Apr 9, 1:21 PM

Details