Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326541 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Dec 15, 2025 → Dec 16, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 17)
✓ SLA Met (379d early)
Dispatch 0.1d
Holding 2.0d (excluded)
Coordinators 1.2d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
2.0 days
Coordinators
1.2 days
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2026 Completed: Dec 17, 2025 (379 days early)
📅
2.2 days Total Age
⏱️
2.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 2.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.0d
Scheduled
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 SRobinson- Created follow up WO for the remaining. (Old Wo-01312104)

🔧 Work Performed
while onsite, performed FCO86600081 per instruction successfully. Travel from site (traffic issues)
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 15, 10:35 AM
Work Order: WO-01326541
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Dec 15, 11:04 AM
From: Entered
To: Ready for Release
Duration in Previous: 28m
👷
▶
3 Technician Assigned Dec 16, 7:00 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 19h 56m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T13:00:00.000+0000
⏱️
▶
3 2x Labor Added Dec 16, 8:52 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 13h 55m
🏁
Status: Closed by Patricia Gordon Dec 16, 9:00 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Dec 17, 10:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 15, 8:00 AM
Created
Dec 15, 10:35 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03040033 Labor Open 2 $155.00 Dec 16, 8:52 PM
WL-03040035 Travel Open 66 $0.00 Dec 16, 8:52 PM
WL-03040036 Labor Open 2.5 $237.50 Dec 16, 8:55 PM
WL-03040422 Labor Open 0.016666666666667 $38.00 Dec 17, 10:00 AM

Details