Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326589 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Dec 15, 2025 → Dec 17, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 17)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 2.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
2.7 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold-Dispatching to Shady for SN#100321930  located at US ME Din Allendale NJ

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
FCO69
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 15, 1:02 PM
Work Order: WO-01326589
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 15, 1:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 21m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T13:00:00.000+0000
⏱️
2x Labor Added Dec 15, 5:46 PM
Type: Labor
Status: Open
Qty: 1.5, 0.016666666666667
⏳ 2.8 business days
✔️
Status: Completed by Shady Messak Dec 17, 4:57 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏱️
▶
2 Labor Added Dec 18, 9:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 38m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 35m
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Dec 15, 8:00 AM
Created
Dec 15, 1:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03038406 Labor Open 1.5 $95.00 Dec 15, 5:46 PM
WL-03038407 Labor Open 0.016666666666667 $155.00 Dec 15, 5:46 PM
WL-03041689 Labor Open 0.016666666666667 $38.00 Dec 18, 9:34 AM

Details