Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326590 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Dec 15, 2025 → Dec 18, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 22)
✓ SLA Met (9d early)
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.0d
Incomplete 1.0d (excluded)
Billing 5.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
1.0 days
Billing
5.2 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 19, 2025 (12 days early)
📅
4.0 days Total Age
⏱️
3.5d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 3.5 days stuck in "Ready to Bill"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
2.6d
WO Correction Needed
1.7d
Incomplete
1.0d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold-Dispatching to Shady for SN#100326948 & 100326366  located at US ME Din Allendale NJ

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
FCO69.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 15, 1:04 PM
Work Order: WO-01326590
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 15, 1:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 20m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T13:00:00.000+0000
⏱️
2x Labor Added Dec 15, 5:50 PM
Type: Labor
Status: Open
Qty: 3, 0.016666666666667
⏳ 2.8 business days
✔️
▶
2 Status: Completed Dec 17, 5:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 18, 9:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 25m
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 2:10 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 4h 34m
⏳ 2.0 business days
⚠️
Status: Incomplete by Shady Messak Dec 21, 7:31 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 3d 5h
✔️
Status: Completed by Fady Messak Dec 22, 9:11 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 13h 39m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 9:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.6 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Dec 15, 8:00 AM
Created
Dec 15, 1:04 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03038411 Labor Open 3 $190.00 Dec 15, 5:50 PM
WL-03038412 Labor Open 0.016666666666667 $310.00 Dec 15, 5:50 PM
WL-03041688 Labor Open 0.016666666666667 $76.00 Dec 18, 9:34 AM

Details