Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326598 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 Port City Veterinary Referral Hospital — 231 Corporate Drive, Portsmouth NH, 03801

Dec 15, 2025 → Dec 17, 2025

✅ Completed
P3 3 business days from creation
Target: Dec 18, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met
Dispatch 0.0d
Coordinators 2.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 18, 2025 Completed: Dec 18, 2025 (on time)
📅
2.7 days Total Age
⏱️
2.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 2.6 days stuck in "Scheduled"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15 KSmith -- Scheduled for 12/17 with Catherine. 11am-1pm

12/15 KSmith -- Sent email to schedule for Wednesday

🔧 Work Performed
Customer is purchasing a new foot control and will be installing themselves. No further action from us is needed per customer request.
🔍 Technician Findings
After arriving i found the customer had already installed parts sent but was still having issues with no functions working. I further investigated the reported problem and found wires disconnected on the internal side of the foot control.
⚠️ Problem Description
Model 50703 - Versa-Lift Serial Number Unknown Description of Service(s) Requested Versa-Lift is not lifting. We've sent: - a New Battery - a New Mains Cable - a New Controller The customer needs technical help, but should be easy as all new parts needed are present. If you have questions, please call 206-722-3777 or 541-501-3689. Part Numbers, Descriptions, Quantities

Timeline

📋
▶
2 Work Order Created Dec 15, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 15, 2:39 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
▶
2 Status: Scheduled Dec 15, 2:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-17T16:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Dec 17, 7:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 2.6 business days
📄
▶
3 Status: Ready to Bill Dec 19, 6:16 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249694

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
David Cavaco
Scheduled
Dec 17, 11:30 AM
Created
Dec 15, 1:31 PM
Invoice #
SM-249694

Work Details (3)

Name Type Status Qty Amount Date
WL-03041252 Labor Open 1.5 $0.00 Dec 17, 7:22 PM
WL-03041253 Labor Open 1 $95.00 Dec 17, 7:22 PM
WL-03041254 Travel Open 40 $65.00 Dec 17, 7:22 PM

Details