Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326611 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 15, 2025 → Dec 17, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 22, 2025
🕐 Clock stopped: Completed (Dec 17)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 2.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 15, 2025 Due: Dec 22, 2025 Completed: Dec 17, 2025 (5 days early)
📅
2.6 days Total Age
⏱️
2.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 150 days old
🚨
Primary Delay 2.5 days stuck in "Assigned"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed is stuck in up position.
⚠️ Problem Description
Head of bed is stuck in up position. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 15, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 15, 2:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57m
⏳ 3.0 business days
⏱️
▶
3 4x Labor Added Dec 17, 5:49 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 2d 2h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 18, 11:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 49m
📨
Status: Invoice Pending by Hannah Shaw Dec 18, 12:28 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 47m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 19, 3:57 PM
Invoice Number: SM-249368

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 15, 2:01 PM
Invoice #
SM-249368

Work Details (4)

Name Type Status Qty Amount Date
WL-03041097 Labor Open 1 $0.00 Dec 17, 5:49 PM
WL-03041098 Labor Open 2.5 $0.00 Dec 17, 5:49 PM
WL-03041099 Travel Open 23.8 $0.00 Dec 17, 5:49 PM
WL-03041100 Parts Open 1 $0.00 Dec 17, 5:49 PM

Details