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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326683 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 16, 2025 → Mar 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 23, 2025
✗ SLA Missed
Active: 2 biz days
Paused: 53 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸53d
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Mar 5, 2026
53 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 5 → Mar 9, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Dec 16, 2025 Completed: Mar 9, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0 / 5
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0 / 5
Dec 16 → Dec 16 Assigned ▶ Running 0 0 / 5
Dec 16 → Mar 5 Awaiting Parts ⏸ Paused 53 —
Mar 5 → Mar 9 Reschedule ▶ Running 2 2 / 5
Mar 9 → Mar 9 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Material Management 53.9d
Coordinators 2.7d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
53.9 days
Over SLA
Coordinators
2.7 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Dec 16, 2025 Due: Dec 23, 2025 Completed: Mar 9, 2026 (75 days late)
📅
56.0 days Total Age
⏱️
53.9d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
52.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 16, 2025
Visit 2 Dec 29, 2025
Visit 3 Dec 30, 2025
Visit 4 Mar 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 240 days old
🚨
Primary Delay 53.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Awaiting Parts
53.9d / 3.0d SLA
Reschedule
2.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260309_MStelter: 1) Upgraded brake/steer pedal linkage 2) Replace head/foot jacks 3) Tested 4) Returned to service '25.12.30_MStelter: 1) Removed the head jack and swapped raised plunger with another defective jack to see if it would solve difficult-to-raise problem. It did not. Loosely reinstalled jack. 2) Replaced brake linkage kit. Verified operation. '25.12.29_MStelter: 1) Verified that neither end is dropping after disconnecting linkage to lowering and putting 50 lbs weight on each end over the weekend. 2) Pumping is extremely hard. Was able to isolate the problem to the head jack. '25.12.16_MStelter: 1) retrieved asset and moved to repair shop 2) Ordered parts for pedals upside down 3) diagnose probelem with cot not raising a) ordered head and foot jack. Head jack definitely had oil residue on pump cylinder b) adjusted linkage to increase stroke to actuation of descent for both head and foot 4) Raised fully. Documented heights. Will revisit in a week to see if cot has settled.
🔍 Technician Findings
'25.12.16_MStelter: Found cot with 2 issues: 1) brake pedals are upside down 2) cot won't raise.
⚠️ Problem Description
Mark Stelter: Request REPAIR WO. Side brake pedals are upside down. Will need to order a linkage kit and grooved pins. Also discovered that the bed won't raise. The raise pedal has no resistance.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
4 Work Order Created Dec 16, 8:26 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
📦
▶
2 Parts Requested Dec 16, 11:47 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Assigned
To: Awaiting Parts
Duration in Previous: 3h 16m
📦
▶
2 Parts Requested Dec 16, 12:06 PM
Parts Requested → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Dec 16, 12:11 PM
Type: Travel
Status: Open
Qty: 92
⏱️
Labor Added Dec 16, 12:32 PM
Type: Labor
Status: Open
Qty: 1.5
⚠️ 9.0 business days
🔩
3x Parts Added Dec 29, 4:23 PM
Type: Parts, Expenses
Status: Open
Qty: 6, 1
⏱️
Labor Added Dec 29, 7:03 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Dec 30, 3:29 PM
Type: Labor
Status: Open
Qty: 5
🚨 45.0 business days
🔩
▶
2 2x Parts Added Mar 5, 4:23 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 79d 4h
⏳ 3.0 business days
🔧
Status: Tech On Site by Mark Stelter Mar 9, 11:10 AM
From: Reschedule
To: Tech On Site
Duration in Previous: 3d 17h
⏱️
▶
3 Labor Added Mar 9, 2:16 PM
Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 92
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 3h 10m
⏱️
▶
2 Labor Added Mar 9, 2:26 PM
Labor Added → Status: Closed
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 11:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 8h
📨
Status: Invoice Pending by Hannah Shaw Mar 10, 11:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 35m, 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 13, 5:41 PM
Invoice Number: SM-256115

Bottlenecks

Awaiting Parts
Duration: 53.9 business days (threshold: 3.0 business days)
Exceeded by 50.9 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📦
Parts Order 00086821
Closed
📦
Parts Order 00086824
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 16, 8:26 AM
Invoice #
SM-256115

Work Details (13)

Name Type Status Qty Amount Date
WL-03039224 Labor Open 1 $0.00 Dec 16, 12:10 PM
WL-03039226 Travel Open 92 $0.00 Dec 16, 12:11 PM
WL-03039239 Labor Open 1.5 $0.00 Dec 16, 12:32 PM
WL-03049211 Parts Open 6 $0.00 Dec 29, 4:23 PM
WL-03049212 Parts Open 1 $0.00 Dec 29, 4:23 PM
WL-03049213 Expenses Open 1 $0.00 Dec 29, 4:23 PM
WL-03049380 Labor Open 1 $0.00 Dec 29, 7:03 PM
WL-03050035 Labor Open 5 $0.00 Dec 30, 3:29 PM
WL-03132067 Parts Open 2 $0.00 Mar 5, 4:23 PM
WL-03132068 Expenses Open 1 $0.00 Mar 5, 4:23 PM
WL-03136015 Labor Open 1 $0.00 Mar 9, 2:16 PM
WL-03136017 Travel Open 92 $0.00 Mar 9, 2:17 PM
WL-03136034 Labor Open 3.5 $0.00 Mar 9, 2:26 PM

Details