Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326684 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 16, 2025 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Dec 16 → Mar 9, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 16, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0
Dec 16 → Mar 9 Assigned ▶ Running 55 55
Mar 9 → Mar 9 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 56.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 16, 2025 Due: Feb 28, 2026 Completed: Mar 9, 2026 (8 days late)
📅
56.0 days Total Age
⏱️
56.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 243 days old
🚨
Primary Delay 56.0 days stuck in "Assigned"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
56.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
'26.02.16_MStelter: Cannot complete PM as there is a repair that needs completed first on WO-01326683. As of today, the part is on an 8-week lead time so this PM continue to be open throught 4/13/2026.
🔧 Work Performed
'260309_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'260309_MStelter: Asset is due for PM.
⚠️ Problem Description
Mark Stelter: Request PM WO.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 16, 8:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 16, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🚨 56.0 business days
🔧
Status: Tech On Site by Mark Stelter Mar 9, 2:28 PM
From: Assigned
To: Tech On Site
Duration in Previous: 83d 4h
⏱️
▶
2 Labor Added Mar 9, 2:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 11:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 8h
📨
Status: Invoice Pending by Hannah Shaw Mar 10, 11:51 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 3.0 business days
🧾
Invoice Created Mar 13, 5:41 PM
Invoice Number: SM-256115

Bottlenecks

Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 16, 8:26 AM
Invoice #
SM-256115

Work Details (1)

Name Type Status Qty Amount Date
WL-03136048 Labor Open 0.5 $0.00 Mar 9, 2:42 PM

Details