Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326714 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Genesis Medical Center Silvis — 801 Illini Dr., Silvis IL, 61282

Dec 16, 2025 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (54 biz days late)
Active: 65 biz days
🕐 Clock stopped: Canceled (Mar 23, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Scheduled
Dec 16 → Mar 6, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 54 of ? biz days used
11d
▶ Clock Running
Status: Billing Review
Mar 6 → Mar 23, 2026
11 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Closed
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 16, 2025 Canceled: Mar 23, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0
Dec 16 → Mar 6 Scheduled ▶ Running 54 54
Mar 6 → Mar 6 Ready for Scheduling ▶ Running 0 54
Mar 6 → Mar 23 Billing Review ▶ Running 11 65
Mar 23 → Mar 23 Closed ▶ Running 0 65
Coordinators 55.2d
Billing 11.9d
✗ SLA Missed
Coordinators
55.2 days
Over SLA
Billing
11.9 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Mar 23, 2026 (283 days early)
📅
66.0 days Total Age
⏱️
54.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
62.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 242 days old
🚨
Primary Delay 54.3 days stuck in "Scheduled"
⏱️
Total Delay 62.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
54.4d / 2.0d SLA
Billing Review
11.9d / 2.0d SLA
Closed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 0958 CM ack msg; LM w/SC, TN; 1009 TN avail; 1025 LM w/Gary re cnfm; 1317 Gary cnfm; 1335 ack cnfm; LM w/TN; 1543 TN ack cnfm; 3/6/2026 1122 assign cxl - pushed; 129 ack msg; LM w/TN; 1151 TN ack cxl

Timeline

📋
▶
2 Work Order Created Dec 16, 10:01 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 16, 10:49 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 48m
🗓️
▶
2 Status: Scheduled Dec 16, 4:25 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Tikisha Nock
🚨 54.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 6, 11:29 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 79d 19h
💵
Status: Billing Review by Caitlin Mcgee Mar 6, 12:01 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 31m
🚨 12.0 business days
🏁
▶
2 Status: Closed Mar 23, 1:07 PM
Status: Closed → Status: Canceled
🚫
Status: Canceled by Caitlin Mcgee
From: Closed
To: Canceled
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 54.3 business days (threshold: 2.0 business days)
Exceeded by 52.3 business days
Billing Review
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
N/A
Created
Dec 16, 10:01 AM
Invoice #
N/A

Details